BECU credit union N Newport Hwy, Spokane, Washington

BECU credit union Reviews

4.0 stars based on 10 reviews

Featured Comments:

• p

  paul lewis

  5.0

  This location has some of the best customer service I've ever had. However, their customer service over the phone is extremely unprofessional and lacks basic financial institution knowledge in order to help customers. What took multiple days with multiple hour long conversations and being hung up on my upper level management over the phone took 15 in this branch to resolve.

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  Response from the owner

  Hi, Paul. We're so happy that your visit at our branch went so well. We are sorry to hear that you had a negative experience with our contact center. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.

• A

  Avery Foster

  2.0

  There are no tellers on the premises. This is an ATM banking only establishment. You can sit down with customer service representatives that can help with opening accounts. If you want to bank with Skynet BECU is for you.

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  Response from the owner

  Hi, Avery. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• S

  Shawn Murbach

  1.0

  Horrible customer service! Highly don't recommend this bank for one no money only atm with limits unless you call to up your limit everything. Wait on hold for atheist ten minutes then get questioned tobe able to get your money. What a joke.. I refinanced with then big mistake. They never transferred my insurance information or gave me any account information to set auto pay up. I've gone into there brach a couple times to try and resolve issues and there rude. I'm switching my banking and recommend Noone to branch with this company!!!

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  Response from the owner

  Hello, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

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