BECU credit union 91st Ave, Lake Stevens, Washington

BECU credit union Reviews

3.2 stars based on 37 reviews

Featured Comments:

• P

  Peggy Reed

  5.0

  I have never experienced anything negative from any branch. I always receive excellent and attentive service, whether I'm going through the drive-thru, into the lobby or any other experience. Thanks, BECU for being AWESOME!!

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  Response from the owner

  Thank you so much for rating us 5 stars, Peggy. We really would appreciate you taking the time to share your experience with us. Please email us at [email protected]. We value our members and look forward to continuing to work with you. Thank you for being a member.

• M

  MULTIVERSE

  1.0

  Needed to deposit a check I received from a friend and the funds went through but after I already used the check for emergency payments they took the money I had on the check out of the account leaving me high in the negatives, I tried calling them from work being told it would be a 10 minute wait but no one was answering so I had to leave early to drive to the bank (still waiting on the phone). When I got to the bank no one had picked up the phone and ive been waiting for 40 minutes, I talked to a teller who was kind but then he brought me to speak to his manager who said the check i had was fictitious and talked to me like I was some criminal when I didn't even write the check. I left feeling frustrated and embarrassed and I called my friend who the check was from to ask what was the issue and he said he had to shut down his bank account because he was dealing with fraud. Won't be coming back here

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  Response from the owner

  Hello MULTIVERSE, We appreciate the time you took to leave us feedback. We're very sorry to hear you had a disappointing experience. In order to learn more about what happened, we would appreciate it if you reached out to us at your earliest convenience.  Please email BECU at [email protected] and provide your full name and phone number.   Thank you.

• L

  Levi Leab

  2.0

  I was told they they would be unable to cash a check because "We don't have cash at this location."

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  Response from the owner

  Hello Levi. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

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