BECU credit union Newcastle Commons Dr, Newcastle, Washington

BECU credit union Reviews

3.1 stars based on 5 reviews

Featured Comments:

• E

  Erika Herrera

  5.0

  I’m so happy I decided to go here! This is the best customer service I’ve ever received at any bank. I had an appointment with Angel today, that I was very nervous about going into due to my credit history. He was extremely helpful and accommodating as I don’t have much credit established. He helped me set up a checking account and when looking into options for a credit card, made me feel so comfortable and comfortable the whole time while thinking about it. I didn’t feel pressured at any point or forced to make a decision. Now I know why so many people vouch and stand behind BECU. Never going anywhere else again. This was such a great experience and Angel knows his stuff. Choose BECU because they choose to help you rather than to sell you.

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  Response from the owner

  Thank you so much for the kind words, Erika! We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust. Thank you for being a member!

• V

  Vince Cacanindin

  1.0

  Poor attention to detail of both service rep and me. I went there to get an updated debit card - it expired 01/20. He asked me a few questions and gave me a new card. I failed to check the expiration on the card - it was still 01/20.

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  Response from the owner

  Hi Vince, we apologize that you had a less-than-ideal experience. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, and a good phone number. Thank you

• S

  Sean Van Norman

  1.0

  Blame this on the branch but it is a BECU issue. The processes they have when changing your name, depositing a check are in some circumstances ridiculous. I had a check I deposited last month and went through a process. This month, new process. They said "Last time they did it wrong' but no one will tell me the documented process ... all random. BECU do you know how to run a bank?

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  Response from the owner

  Hi Sean, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

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