Bellco Credit Union E Colfax Ave Suite O Aurora, Colorado

Bellco Credit Union Reviews

3.7 stars based on 11 reviews

Featured Comments:

• K

  Kenya Arroyo

  5.0

  Great place for banking, kind people, got a mask when in need of one. Thank you!

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  Response from the owner

  Thank you for your membership and for this lovey review, Kenya. We look forward to sharing it with the Colfax & I-225 branch team. Kindly, Ashley

• H

  Hilary Grouios

  1.0

  Bellco is by far the absolute worst bank we have ever dealt with. My husband had a loan on his car through them previously and had no problems. However, when he bought his car last year, they have continually dropped the ball every single step of the way throughout this whole process. After meeting the car's seller at this branch when we were purchasing the car, it took Bellco SIX MONTHS to get us the paperwork so that we could finally go get his license plate. This is after receiving multiple letters from Bellco threatening to repossess the car because we hadn't sent in the necessary paperwork, even though we had Fedex tracking information proving that the paperwork had been delivered to their office. Their reasoning was just that "they must have lost it." We ultimately had to pay to overnight the paperwork multiple times to them. Every single time we have needed something done from them, we have had to repeatedly call them to stay on top of them to make sure deadlines were met, even though that is their job and their responsibility. We ended up paying off the car about 3 weeks ago and we have yet to receive any sort of paperwork or confirmation or even the title to the vehicle since then. We just called them today and they said they are "sending the paperwork today." This has been how our entire experience has been with them so far for this transaction - if we need something done, we have to tell them to do it, because otherwise it won't get done by them. I have never been more frustrated with a bank or a loan, and it is truly reprehensible how incompetent this bank is and how terrible they are to work with. I do not trust them to take care of anything, as they have continually failed to do so through this whole process. Do not work with them. We are honestly floored at the disorganization and laziness that exists within this company.

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  Response from the owner

  Hello, Hilary. Thank you for taking the time to share your feedback. Our goal is to provide a positive experience to all of our members and we are sincerely sorry to hear of any issues. If you are still in need of assistance, please consider emailing us at [email protected] with the name on your account and your preferred phone number so that we may have someone research this and follow up.- Ashley

• A

  Alejandra Vega

  5.0

  I have been a Bellco Credit Union member for many years, and this branch by far has the best customer service. Lexi is very knowledgeable, has great customer service skills, and was able to help me update my account with no problem. Highly recommended!

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