Bethpage Federal Credit Union W Merrick Rd, Freeport, New York

Bethpage Federal Credit Union Reviews

3.7 stars based on 20 reviews

Featured Comments:

• d

  dj6ix7even

  5.0

  Very professional and friendly. Recommended branch.

• C

  Caroline Ballentine

  1.0

  So I have an update to this. I stuck with Bethpage mostly out of laziness and didn’t feel like changing info. Until about a month ago. I purchased plane tickets and attempted to buy the travel insurance. My flight purchase went through but not the additional charge for travel insurance, which I didn’t know until about a week later. This is because a charge for a subscription that’s usually automatic didn't go through. When I called to find out why , to my surprise I found out that the travel insurance purchase somehow flagged my account and they locked my debit card, and I was NEVER informed of this: no email, no phone call, no text. No contact whatsoever. I found this unacceptable and unforgivable. I opened a new account with a new bank that day, and closed my accounts with Bethpage. There is nothing that makes that okay. NOTHING. What kind of customer service is that? It’s a good thing I didn’t use that card too often, because everything would have been declined and I would have had no idea why. I’m over it. I've been increasingly frustrated with BFCU over the last year or so. Their ATMs don't work a LOT of the time. In some way or the other, you can't make deposits, you can't take money out, etc. My mother has been having trouble with Zelle, they keep changing the limits on how much she can send, so it's a surprise whenever she has to send someone money, only to find out that the full amount can't be sent. This is a problem with Bethpage, not Zelle. Lastly, they keep changing the way you can access the banking center at this location. One minute you have to go through the front on the Merrick Road side, then the next minute you have to go through the back entrance from the parking lot. Why? There's no need for this. I'm going to be looking for another credit union, because I shouldn't have to be this frustrated to deposit or access my money.

• T

  Trevor Johnson

  1.0

  Worst credit union ever don't go here they double charge

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