Better World Trade Ctr, New York, New York

Better Reviews

4.7 stars based on 2235 reviews

Featured Comments:

• B

  Brian

  5.0

  I had a mixed experience with Better. First the bad (or how Better stole $3,000 from me). I negotiated a specific interest and locked it and was supposed to get about $4000 credit in points on my closing costs. Three days to closing Better reached out to me and told me that I would now be getting $1000 points in credit instead. This despite nothing else in the loan structure changing ( the rate, the duration, the principal all remained the same). I asked for an explanation but never got a satisfactory answer. Since I was so close to closing, I had no choice but to accept the change in points (they probably timed this change so close to closing to ensure I had little leverage). So yeah, Better basically stole 3,000 from me. Better, if you’re reading this you can remedy this by giving me back my $3,000. It appears that the company is losing money which perhaps causes them to rethink some of their offers and change them mid-course as happened here. On to the good. Better’s interface is easy to use. My loan coordinator was actually very helpful overall and quick to respond and follow up on issues. In terms of interface and ease of use, I would recommend them (but keep an eye on your points and credits so they don’t steal them from you). *************** 7/12/2022 Better reached out to me 6 months later and refunded the $3000 I mentioned here in the form of a check. So I’ve revised my rating from a 3/5 to a 5/5

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  Response from the owner

  Hi, Brian. Thanks for your review. Glad to hear you had a great experience.

• D

  Day Todayny

  1.0

  Better=WORST really bad customer service, in lieu of rising interest rates Worst Mortgages held up our appraisal 1.5 weeks, initially telling us that appraisal w as never done... then magic ---right after the Fed raised rates...appraisal appeared (WOW) cheaper than the property value (appraiser is not from neighborhood, more from a hood where homes are way cheaper at current market conditions) You better off without Better!! Save yourself money and nerves, they are alsobad at getting things ready in time forclosing (as per our agents experience with Worst mortgages previously) We only went with these guys cheaper of lowest rates, now we are priced outof tbe market die tether monkey business with stalling application process.

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  Response from the owner

  Thank you for your review and for the crucial feedback. We would like to take the time to apologize for the experience you had with us as this is not a normal occurrence. Your feedback helps us to improve, and we will be taking it to our Senior Leadership as a means of bettering our processes. Please feel free to reach out if you need anything from us in the future.

• J

  Jonathan Lankford

  1.0

  A horrible experience from beginning to end. I applied for a mortgage with Better and initially found the pre-approval process smooth and the online account dashboard very user-friendly. That's the sum of my positive experience. I opted to use a recommended Better real estate agent so I could take advantage of some perks they had to offer by using their lending and real estate service in tandem. One problem with this was that neither my home loan representative nor my real estate agent was local to the area. The home loan representative was out of state, and the real estate agent was in downtown Nashville in Davidson County (while we were looking to buy in Sumner County). This made most of the communication happen by email or SMS. My first home loan representative with Better never communicated with me. I had questions about the approval process, so I emailed him. Then called him and left a voicemail. One week went by without a response, and Better had to assign me another home loan representative. My Better real estate agent was Tracey Gracey. We toured three homes together with my dad, who was a retired real estate agent. My dad noticed possible issues with the houses that Tracey Gracey did not. When we decided on a home, since most of my communication with Tracey Gracey was by email, I didn’t fully understand the buying process. She recommended I put up to 5% in earnest money, so I did. But my dad thought it was very risky putting that much up, and after getting a thorough explanation from him, I agreed. I wish Tracey would have been as thorough. During the inspection, my dad and I were in attendance, but Tracey Gracey was not there until much later. In fact, the seller had to leave her house keys with my dad, the father of the buyer. She eventually showed up the last 20 minutes of the inspection. The seller’s agent advertised the home as coming with the appliances, but Tracey Gracey did not recommend that the appliances be listed as part of the property in the sale agreement. My dad advised me to get an amended sales agreement detailing every appliance that was to be left with the property. Tracey said that wasn’t necessary, so I had to tell her outright to get the paperwork done and contact the seller’s agent about it. After a few weeks of house hunting, we signed the sale agreement for a home. When it came time to move from pre-approval to verified approval, Better changed their mind and decided not to give me verified pre-approval for the amount that I was originally pre-approved for. Nothing changed regarding my employment or finances. My 2nd home loan representative with Better said that my wife could not be a co-borrower because she did not have a credit score at all, despite having been pre-approved by the 2nd home loan representative. He advised us to apply again but with myself as the only borrower. When I reapplied, I was assigned yet another home loan representative. This made it my 3rd representative with Better. In the end, I could not get approved for the amount I needed. I was left with 5 business days to find a lender who would give me verified approval for the amount I needed. And I found that in Rocket Mortgage. Rocket Mortgage had me approved and the underwriting started in less than 24 hours. By the closing date, I found out that Tracey Gracey had been fired even though I had not yet given any feedback. I am not sure what happened there. My second real estate agent with Better was Taketia Morgan. We met at the property for a final walkthrough, and she asked me if I wanted her to be present for the closing. I thought, “Isn’t it your job to present at the closing?” So that was my experience with Better. 3 home loan representatives and 2 real estate agents. No one did their job correctly, and they still got paid 3% commission. My dad helped me like a real estate agent, and Rocket Mortgage got my home loan done for the closing. Lesson learned? Use a local real estate agent and local home lender that everyone knows face-to-face.

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  Response from the owner

  Hi Jonathan, thank you very much for taking the time to leave us this review on your experience. We are truly sorry to hear about the the difficulties you have embraced during your journey and do not take these matters lightly. Your feedback will be shared with leadership and used as a learning experience to understand where we stand to improve our processes. Your valuable insight will surely contribute to making Better, better. Please reach out if there is anything else we can help you with in the future!

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