Black Hills Federal Credit Union N Plaza Dr, Rapid City, South Dakota

Black Hills Federal Credit Union Reviews

3.9 stars based on 10 reviews

Featured Comments:

• C

  Chris T.

  5.0

  I have been very happy with BHFCU. Every staff person I've dealt with has been helpful, friendly, and knowledgeable. BHFCU has many convenient locations. The website and mobile banking features are excellent. Highly recommended.

• A

  AnToeKnee Sinn

  1.0

  You are nothing more than a number to this bank. I’ve banked with them for well over a decade and have had NUMEROUS car loans with them and NEVER once failed to make my payments. Yet all they care about is my credit score. There’s virtually ZERO risk in giving me a car loan but they don’t care. You’re just a number to them. They’re a big bank masquerading as a local FCU.

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  Response from the owner

  Hi AnToeKnee. Lots of risk factors go into analyzing loans in addition to credit score, though a good credit score says a lot about risk. Try the free Credit Score tool in our online banking and find ways to help improve your score, if that's something you're interested in. It will help anywhere you go for your next loan.

• B

  Beth Langer

  1.0

  I've been banking with this business since I was 14 years old, every automobile loan I've ever gotten from them I've paid on time and I've paid it off early. I've been having some medical issues; I paid for the insurance on my credit card which has refused to pay during my disability, I owe only $400 on the car that I currently have and I'm 2 years early on paying it off. But because I owe them $1200 on my credit card they are making threats to take my car. They did not ask me what was wrong, offer a payment plan or any assistance. They went straight to making threats about taking my car. This place is ridiculous they have no customer service skills. You might as well bank at Wells Fargo. An attorney told me that credit unions have special privileges they get a lot of leeway in the law that regular banks don't get so it sounds to me like legally you have more protections under any regular bank. Rather than going to a credit Union just go to a regular bank. Once the situation is worked out I will never use black hills federal credit union again. 24 years of loyalty, on time payments, and early payoff down the drain over $1200. I guess it's good to know where I stand.

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