Blackhawk Community Credit Union W Court St, Janesville, Wisconsin

Blackhawk Community Credit Union Reviews

3.2 stars based on 11 reviews

Featured Comments:

• J

  Jack Krueger

  5.0

  Great experience working and dealing with the loan department got back to me right away on a loan I was looking to get.

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  Response from the owner

  Hi Jack! Thank you for your kind review. We are so happy to hear your service was prompt and your experience was a positive one :)

• A

  Amanda Eaton

  1.0

  *UPDATE, been over a week and I still have not heard anything from this “director of member services” still the worst bank I’ve ever used So if you like banks that steal money from kids look no further. I started an account for my son when he was 1 year old and have been putting money in the account yearly because I have been trying my best to save up for my son to give him a good start in life. Well it turns out they have been taking out $10 every month out of my, now 3 year olds sons, saving account. I know every bank is different but this is ridiculous. Taking out $10 every month for the last 2 years and I had no idea until today when I went to put some money in. I will also be closing my personal accounts very soon. Absolutely ridiculous. I’m sick to my stomach. He should’ve had over $500 easily in his account and I checked today and he had $230.

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  Response from the owner

  Amanda, we are so sorry to hear of your disappointing experience with us. Our Director of Member Services will be reaching out to soon to see what we can do to help.

• K

  K K

  1.0

  Literally the WORST bank ever. So I have been using this bank since around 2017. The first couple of years I never really had a problem. In the summer of 2020 all of a sudden my debit card isn’t working. There is no damage or anything. I call customer service and they said “I called to order a new card”. I tell them I did NOT do that and I still have the card right next me. It is not lost, stolen, or damaged at all. It was practically new. After this incident I was so frustrated because I was living in a town with no BHCCU banks near by. So I decided to switch to chase. Just a month ago I was like let me give them another try. I go into the court street location and ask for a replacement card. Not one teller told me I would be getting charged for their mistake in the past. I activate my card and see I got charged for it. No notice or anything! So unprofessional.

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  Response from the owner

  Hello Kennedy. We are so sorry to hear that your experience with us was not up to par. Our Director of Member Services will be giving you a call soon to help resolve this issue.

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