Bloomfield Homes at Grand Heritage Burnett Dr, Lavon, Texas

Bloomfield Homes at Grand Heritage Reviews

4.3 stars based on 6 reviews

Featured Comments:

• K

  Kevin Owens

  5.0

  We love our new home. We've been in our home for 4 months now and haven't had any problems. There were some small craftsmanship issues on the part of a few of the subcontractors but bloomfield was eager to remedy everything in a timely manner. There were several setbacks like the ones mentioned in other reviews. All of them were attributed to supply chain issues outside the control of bloomfield, not to mention we signed our contract during the craziest buying frenzy in my lifetime. Builders and contractors were stretched thin trying to keep up with the demand. I believe they did all they could to get us into our home as quickly as possible....literally the day after the appliances were installed.

• K

  Kevin Ozols

  1.0

  Our home buying experience with Bloomfield has been the worst customer service experience of our lives. We were informed, mid covid (August 2020), that we would be closing 4-6 months after signing, that was not the case. We ended up closing almost 12 months after signing. The only time we got information of possible delays on our closing date were when we reached out to Jason, and his forecasts were always months off from the truth. Keith clearly lacks any customer service experience and has very little organization skills. Keith waited until the day before we were supposed to close to order our survey or let our appraiser into the house, despite our appraiser attempting for over a month. Obviously this led to more last minute delays which affected us tremendously as we had taken off from work and scheduled deliveries/movers. After finding this out, we sent a buisness appropriate email to Keith expressing our dissatisfaction. Keith then purposefully ignored our emails and we only received a response when we happened to run into him at our residence. Keith advised us he did not respond to our Emails because they were "hostile." We're still trying to get a plethora of things, that Keith said he would handle prior to us moving in, fixed- such as our shower drain being higher than the shower floor. I could not fit into one review the issues and headaches that we've experienced over the past year. I could not, in good faith, recommend Bloomfield home to any family or friends in the future

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  Response from the owner

  Kevin, thank you for your feedback. We are very sorry to hear this has been your experience. I have passed this review to the Service Manager and Construction Manager for Grand Heritage. Our warranty service manager for Grand Heritage will continue to communicate and address warranty issues as efficiently as possible. Thank you.

• M

  Mohammed Mukhtar

  5.0

  If you want to buy houses Bloom field

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