Blue Bridge Financial LLC Freedom Dr, Reston, Virginia

Blue Bridge Financial LLC Reviews

3.3 stars based on 23 reviews

Featured Comments:

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  Taylor M

  5.0

  Great business, excellent service, transparent terms and conditions. All negative issues stem from a 3rd Party (Dealer/Vendor or Loan Broker). Blue Bridge enforces the contracts that the customer signs. All I can say is this; ask your loan agent if the loan is simple interest like your mortgage, and if so, ask them to put that in writing. It won't change the contract, but it will allow Blue Bridge to determine whether or not to continue their relationship with that 3rd party partner; preventing potential future misunderstandings. You'll notice that Blue Bridge Financial has the least amount of negative reviews compared to positive. Any other company is loaded with these "bad-actor" comments. This is because Blue Bridge Financial has undergone changes in management, and goes above and beyond in vetting their partners. Blue Bridge is constantly monitoring their partners portfolio performance, and feedback from customers, in order to keep the miscommunications at a minimum, Which looks like the case here.

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  Response from the owner

  Taylor, thank you for your feedback. We do our best to help facilitate the entire process, even when working with third parties. We hope to be able to assist your business again in the future.

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  Melissa Lippy

  1.0

  If you are in a hurry for your money this is not the place to go it will take you 3 to 4 weeks to get your money and even longer to get your Title. They lack in communication skills and I really don't feel like they know what they're doing or it won't take so long to get your money

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  Ronnie Szydzik

  1.0

  DO NOT WORK WITH THIS COMPANY. the worst customer service I have every had to deal with. After making 2 payments last month after numerous phone calls demanding payment from A Karla I then received certified mail saying I was in default...I emailed asking for clarification on this with no response from Karla. Now this month they tried to take automatic payment on a holiday weekend so my bank declined it so today I receive another default letter with more threats. (A simple phone call would have done) When I call to set up payment Karla is extremely rude so I ask to speak to a manager Wes who is equally as rude and even hung up on me. I'm sick of being threatened and have never dealt with anything like this after financing multiple semi tractors and trailers in the past with different companies.

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  Response from the owner

  HI Ronnie, we are sorry to hear you did not have a good experience with your financing need. Thank you for taking the time to provide a review. Our team works tirelessly to provide personal and helpful services to our applicants. I encourage you to email [email protected] to let us know at what point you felt the process broke down. We are dedicated to improving our services based on specific feedback about how our process may have been left you frustrated.

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