Blue Federal Credit Union - Boardwalk W Boardwalk Dr, Fort Collins, Colorado

Blue Federal Credit Union - Boardwalk Reviews

2.8 stars based on 37 reviews

Featured Comments:

• M

  Melissa W

  5.0

  I have to give a huge THANK YOU to Elizabeth Truelove at the Fort Collins Boardwalk branch. She went above and beyond for a recent need and followed through with diligence. We were very pleased with our experience!

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  Response from the owner

  Hi Melissa, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience working with Elizabeth! We appreciate your membership at Blue Federal Credit Union as we strive to serve as your life-long champion.

• S

  Susan Truax

  1.0

  Placed a wire transfer request at approx 12:30pm on a Friday at Boardwalk branch. Funds were withdrawn out of my account at that time. Was told 2:30pm was wire request cutoff time. As of 10:00 am on the following Monday (70 hours later), funds had not arrived at receiving entity, so I attempted to find out where my money was because it had been taken out of my account. After attempting to call Boardwalk branch, leaving vm's, sending emails, and getting no response, I finally reached someone at HQ branch in Cheyenne. I stayed on hold for 43 minutes while she tried to find someone to help me (and thanks to her for her attempts). At end of 43 minute call, she did get in touch with agent at Boardwalk Branch, and transferred my call. Boardwalk Agent tried to call wire department to find out when funds would be wired, but again, could not reach anyone. I canceled the wire at that time. So disappointed, as have previously had good experiences with Blue at other branches.

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  Response from the owner

  Dear Susan, thank you for sharing your feedback. We have sent this to the manager of the branch you visited, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve as your life-long champion.

• J

  Johanne Edwards

  1.0

  I get a thirty dollar fine if a bill doesn’t take out money Like, my I have my streaming services set up for auto pay And if they try & take out when I don’t have enough for them, the bank declines it (which is what I wanted) But then they fine me $30 for it, each time. Not a good business. Avoid this credit union.

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  Response from the owner

  Dear Johanne, we are disappointed to hear that you are having challenges with our policy on non-sufficient fund fees . We would welcome the opportunity to speak with you further as we seek to improve and better serve as your life-long champion. Please send our Member Experience team an email at [email protected] and a member from out team will reach out to address your concerns. Thank you for the feedback!

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