Blue Federal Credit Union - Huron Street Huron St, Broomfield, Colorado

Blue Federal Credit Union - Huron Street Reviews

3.7 stars based on 22 reviews

Featured Comments:

• N

  Nicole Vigil

  5.0

  Go see Luis- he will take good care of you!!!

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  Response from the owner

  Hi Nicole, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience working with Luis. We appreciate your membership at Blue Federal Credit Union as we strive to serve as your life-long champion!

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  Halee Gregory

  1.0

  I’ve been a member of BFCU for years and I’ve always had an amazing experience with them. A few weeks ago I had a scam happen to me. I called Blues support line right away and was told by two different reps that since the charges were still pending there was nothing they could do and to call back once the charges were approved. After five days, the charges went through and I called Blues support line like instructed by the two reps I spoke with. I was told by THIS rep that since the charges were now approved there was nothing they could do to dispute the charges, but the charges could of been disputed had they still been in a pending state. I was very upset that I spoke to TWO different people and they both failed me. All I was told was he was sorry they didn’t know what they were doing and he would try and dispute the charges. I was contacted by Blues fraud department and explained the whole situation and was told that since I authorized these charges they couldn’t dispute the charges but could help with $30 here and there. The scam was for over $1000. Isn’t every scam an authorized charge since you’re unaware you’re getting scammed? Throughout all this, Blue suggested cancelling my debit card (even though the scammer had none of my debit card information) and it’s now been over two weeks without having my new debit card. I am beyond disappointed with the customer service I’ve received and how Blue has handled this entire situation. Had their representatives been trained better I wouldn’t be out $1000 and this all could of been resolved weeks ago. I’m currently searching for a new Union because of this situation after being with them for years. I would highly recommend finding another Union that won’t let you down so horribly.

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  Willy Wolfe

  5.0

  I get business done no complications.

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  Response from the owner

  Hi Willy, thank you so much for your response and kind words. We really appreciate the time taken to share your experience with us. We greatly value our relationship with members like you and strive to serve as your life-long financial champion.

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