Blue Federal Credit Union - UW Plaza Grand Ave, Laramie, Wyoming

Blue Federal Credit Union - UW Plaza Reviews

2.9 stars based on 18 reviews

Featured Comments:

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  desharia uribe

  5.0

  Lisa and her crew are always willing to help out no matter what. Thank you all for always being willing to help out.

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  Response from the owner

  Hi Desharia, thank you for sharing your recent feedback with us. We're so glad to hear that you had a wonderful experience with Lisa and the team in Laramie! We appreciate your membership at Blue Federal Credit Union as we strive to serve as your life-long champion.

• L

  Larry Baty

  1.0

  This was going to be my new Credit Union but when no one answered the phone at the branch and I waited on hold for over 1.5 hours for the call center to answer I knew there customer service would not live up to my expectations. Do not waste your time with this sorry business.

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  Response from the owner

  Hi Larry, we’re sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and we’d like to learn more about your experience. Please send us an email at [email protected] and a member of our team will connect with you over your frustrating experience. Thank you.

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  Dave Cook

  1.0

  They are the worst organization I've ever had to work with by far. Working with their "call center' is a joke at best, full on scam at worst. I'd been hung up on more times than I can count over a period of weeks trying to get some account information, and when I finally did get a human on the other end that didn't immediately hang up after stating my intentions, they refused to talk to me. After I took time off work to go in person to close the account, they repeatedly kept calling me, blaming my issues on "poor training". Best part is almost a month after I closed my account I got the statement documents in the mail that I'd asked for 4 months previous. Icing on the cake, new credit union I went to had everything resolved and setup WITHIN 30 MINUTES.

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  Response from the owner

  Dear Dave, we are disappointed to hear that you had challenges working with our eBranch. We would welcome the opportunity to speak with you further as we seek to improve and better serve our membership. If you would like to provide any addtional information please send our Member Experience an email at [email protected]. Thank you for your feedback!

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