Blue Federal Credit Union - Yale Avenue E Yale Ave, Denver, Colorado

Blue Federal Credit Union - Yale Avenue Reviews

2.8 stars based on 18 reviews

Featured Comments:

• K

  Katie Vigil

  5.0

  Evanna is one of the kindest people I have had the pleasure of working with in a very long time. She is knowledgeable, thorough and very friendly.

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  Response from the owner

  Hi Katie, thank you so much for your response and kind words. We really appreciate the time taken to share your experience with us. We greatly value our relationship with members like you and strive to serve as your life-long champion.

• T

  Tiffany R

  1.0

  It’s difficult to give this location a great review, even though my experience with Blue (overall) has been very positive. I recommended Blue FCU to my mom, who moved over a couple of years ago. She’s on a fixed income, therefore moving her government, social security information over is a big hassle and takes a lot of time and paperwork. Since, she has had nothing but issues with this location, which include getting funds released (government funds, mind you) and after a recent HELOC loan application, Desiree was an absolute nightmare to work with. On a positive note, she’s applied for the loan through another credit union, been approved, and is receiving great customer service. Needless to say, she’ll be moving all her money, income and loans to a more responsive, customer friendly FCU. Sorry, mom!

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  Response from the owner

  Dear Tiffany, thank you for sharing your feedback. We have sent this to the manager of the branch your mother had visited, who will address it with their team. We appreciate you taking the time to share your experience so that we can improve and better serve as your life-long champion. If you wish to provide any addtional details please send our Member Experience team an email at [email protected].

• L

  Liz Ward

  1.0

  The atm is always down when I go to get cash (3 times in a row!) so I always get charged fees for using other atms! (The next closest branch to me is almost 20 miles away!!!) photo below is of the last time, and the time before the ‘construction’ crew just blatantly blocked it, so I was forced to go inside. I went inside to just get cash, it took 10 minutes and then as I’m leaving the woman tells me there are multiple issues with my account and takes 20 minutes to change my address. I have gotten stupid fees from this bank for “bad address” which I was told was due to an issue with the postal service (?) and was refunded after multiple times contacting the bank. I have been charged monthly for a paper statement when I have never received them and signed up for online banking multiple times. I only joined because it was the only bank open around the holidays last year. The only pro is that they have accounts with no monthly fees.

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  Response from the owner

  Hello Liz, thank you for your recent feedback. We are sorry to hear about the issue with your experience at Blue thus far. This is certainly not the experience we strive for our members to have. We would like to learn more as we seek to improve and better serve as your life-long champion. If you would like, please send us an email at [email protected] and a member from our Experience team will follow up to address your concerns. Thank you for the feedback!

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