BMO Harris Bank N Richmond Rd, Mchenry, Illinois

BMO Harris Bank Reviews

2.6 stars based on 13 reviews

Featured Comments:

• J

  Janice Gibbons

  5.0

  I have always been so impressed with the customer service at this bank! Everyone has always been so pleasant. They are always looking out for my best interest. For example, they explained to me that by switching to a different checking account, I could get free checks! Whenever I have an issue or question, they always help!

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  Response from the owner

  Thanks for letting us know that you had a great experience, Janice, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• J

  James Nevsimal

  1.0

  Rude and unprofessional behavior today. I needed help with my debit card because it was compromised. I got a new card but trying to ask a question for help was difficult. He didn’t want to take anytime to help.

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  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, James. This definitely isn't the type of experience we want you to have, and we'd like to reach out to your branch on your behalf to arrange for you to be contacted and assisted. Please email us at: [email protected] with your full name, and phone number, as well as the details of your request. Thanks again for bringing this to our attention, as your feedback is important to us - BMO Digital Care Team

• k

  ken wickes

  1.0

  One lady at the local branch is trying to help but overall we are getting the run around. When we tried to refinance, at one point the HELC department told us that the department we needed to deal with did not have phones. Yes. That is what we were told. That ordeal is now over. Now, my mother in law needs statements for the nursing home. Again, that department doesn't have phones. We must mail in a form and receive a fax takin up to 5 weeks. Time is critical in this situation. A separate instance from the above situation. Another department with no phones, we are told. Don't use BMO Harris. They don't have phones apparently. Talk about a run around. This is beyond ridiculous. It is 2021 and they still do not provide phones to certain departments. Personally, I think I'm being lied to but I don't have proof.

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  Response from the owner

  Thanks for reaching out to us, Ken. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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