BMO Harris Bank Dundee Ave, Elgin, Illinois

BMO Harris Bank Reviews

3.5 stars based on 12 reviews

Featured Comments:

• M

  Mark Devino

  5.0

  Good full service bank. I’ve never had bad service here. Most recent reason to go inside was an ATM card replacement. The teller did made me a new one on the spot.

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  Response from the owner

  Hello Mark, thank you for your feedback and for letting us know that you had a great experience. We are very glad that you are part of the BMO community! Have a wonderful day :) BMO Digital Care Team

• R

  Rez_M3

  1.0

  Horrible customer service upon arrival I was trying to sell my car that I had a lean from BMO the cashier said that if I wanted a lean release they would not do it I’d have to do it myself. My follow on question was if they could notarize a bill of sale at first the heavy set Caucasian man said no we will not. I the. Proceeded to ask what if I was coming in to do business with you would you sign it then and he then said yes overall very lazy and unprofessional the staff needs to be trained on handling simple tasks I would recommend driving 5 more mins to the next location where I was immediately helped

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  Response from the owner

  Hi, Rez. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Elgin branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• J

  Jessica Knight

  1.0

  Staff was rude and incompetent. Had a problem with the ATM and the lady in drive through was extremely unhelpful. She couldn't comprehend it needed to be fixed and blamed my card (non BMO). Trying to explain the issue and she was just staring at her cell phone. Not returning to that location ever again.

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  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Jessica. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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