BMO Harris Bank E Calumet St, Appleton, Wisconsin

BMO Harris Bank Reviews

3.2 stars based on 4 reviews

Featured Comments:

• e

  evan tran

  5.0

  We are new to the area and this bank is close to our place. I called ahead to make appointment to open an account with them. Gerald C. was professional and also very helpful. They even called us to confirm/remind my upcoming appointment. Great experience overall comparing to other banks that I used to bank with.

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  Response from the owner

  Hi Evan, we really appreciate you taking the time to leave your review, and we are glad to hear that you had a great experience! We will share your feedback with Gerald and our team from the Appleton (Darboy) branch. Thank you, BMO Digital Care Team

• R

  Rose Yang

  1.0

  I went to the bank to pay my bills right at 8:30am and they were not opened. I waited to 8:40 and still nothing. There were workers in the bank and no one acknowledged me. Will be switching banks and not coming back.

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  Response from the owner

  Hi, Rose. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Appleton branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

• S

  Sara Martin

  2.0

  I've been with BMO a long time and service was always OK. I don't have many needs to go in to the branches and solely use the app (which is great). I had some issues with an account and I needed to freeze it and eventually close it after a few checks cleared. I could not do this over the phone, had to go to a local branch. The woman I spoke to at the branch assured me she had it taken care of, she wouldn't allow any pre-agreed on transactions to go through on the old account and would close it for me the following week. I even asked her if there was any follow up that needed to happen on my end, she said no. Not only did transactions come through that I hadn't approved but the compromised account was left open for 3 weeks. I had called, left a message with her, no response. Had to call again and talk to someone else. I'm only giving a second star for the woman who helped me officially close it. This feels incredibly irresponsible. Customer service and empathy for a compromised bank account should be better than this.

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  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Sara. We’re sorry about your recent experience and would like to learn more so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

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