BMO Harris Bank Half Day Rd, Buffalo Grove, Illinois

BMO Harris Bank Reviews

2.4 stars based on 11 reviews

Featured Comments:

• C

  Cindy Williams-Horita

  5.0

  This is a perfect bank! The personal service you get here is outstanding. I have to send extra thank you to Kate, she is so knowledgeable and helpful. Highly recommend this location for anyone that appreciates a big bank with a strong attention to customers.

  ---

  Response from the owner

  Hi Cindy, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with Kate. Thank you, BMO Digital Care Team

• J

  Jimmy Buster

  1.0

  Went to deposit cash in ATM, ATM incorrectly counted it, and spit out less cash than put in. Went inside to inquire about it- after waiting over 25 min, since only one person could address this, I find out that this has already happened once today to someone else, and since "I am not the only Customer they have" they were too busy to put a cone in front of the ATM, and Ilya asked me "Do you see my name on the building outside?" - very condescending and rude, especially since this was 100% the banks fault for not taking proper action the first time it happened, and continued to allow their ATM to mishandle deposits. (Not sure why they wouldn't close it off as soon as they were aware of the malfunction). I was treated as an inconvenience to serve, as if I wanted to spend over 50 minutes there, to find out the cash I deposited wont be credited for 7-10 days, and Ilya called someone for help on filling out the report, finished with them and then said I was good to go. I asked for any confirmation information, since I have missing cash and no record of, and he was disgruntled and said "well it isn't done yet" - I let him know I wouldn't be leaving until there was cash in my hand, credit to my account, or some sort of confirmation that this case has been submitted. Turns out Ilya did not in fact know how to complete this request, and had to call the help desk to get it completed. I had already been there 45 min at this point, what was another 20. Had I left with no confirmation or case information, this would have never got completed, and i would have no trace of all the cash taken from the ATM without credit and I would have been out of luck. Since this is how our money is being handled and the complete absence of service, we have gone ahead and closed my wife's business account, and I will be closing both checking and savings, once this is resolved and I have my money back from this location. Its been about a week and nothing credited to my account yet. If I may recommend, maybe done have Ilya being the one handling customers and take proper action when handling peoples money. I can see why all the other reviews are as they are.

  ---

  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience, Jimmy. This definitely isn't the type of experience we want you to have, and we'd like to reach out to your branch on your behalf to arrange for you to be contacted and assisted. Please send us an email at: [email protected] with your full name and phone number, as well as the details of your request. Thanks again for bringing this to our attention, as your feedback is important to us.

• A

  Anant Patni

  1.0

  I am a regular customer of this branch, but the Notary lady is always in a very unwelcoming mood. It has been my experience that getting anything notarized from this lady is almost impossible. I never had good experience and she always come up with one or the other issue in document. I have to visit other bank to get the document notarized and they always do without any issues on that same document. May be this was my last try to go to her for any work.

  ---

  Response from the owner

  Hi, Anant. Thank you for taking the time to bring this to our attention. We apologize for the recent experience you’ve had at our Buffalo Grove Half Day Rd branch, as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll have the branch manager reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

More reviews (8)