BOK Financial N Dobson Rd, Mesa, Arizona

BOK Financial Reviews

4.7 stars based on 12 reviews

Featured Comments:

• A

  Andy K

  5.0

  Beautiful branch with the most helpful staff I've ever encountered in a bank.

• M

  Michael Fitzsimmons

  1.0

  The manager holly is so rude! The ATM stopped working mid transaction and never gave me my $500 withdrawal. I was told that a 3rd party company comes out once a day and counts the money so far no one has reached out to me. They said things like this happen all the time. I've never had this happen before. Obviously you knew that ATM was broken but didn't put an out of order sign on it! Where is my money!!!

  ---

  Response from the owner

  Michael, Thank you for your review. Our goal is to deliver a great experience and we missed the mark. Please take a moment to contact us so we can discuss your concerns. Kindest regards, Mario

• S

  Susan Fitzsimmons

  1.0

  My husband withdrew $500 from the atm on dobson and mesa riverview. He never got his money because the atm door did not open. He went into the branch. He of course was upset not everyone was rude but the manager Holly Pennington was the worst! I called customer service and spoke with Matt and he was the best! The definition of customer service is having the ability to calm a customer down in situations like this. Also being able to relate and having compassion. You could tell she had a rougher personality and was a loud person but that doesn't matter. You need to have that customer service! I did my own dispute but that could take days. She said the atm 3rd party person will come whenever they come and they put in a request to come out. I haven't heard anything yet. Well my son was at the bank and went to work right after at Jersey Mike's. He said the manager Holly came in to get food . He said she saw him and said nothing and left very fast! Please go to a different branch if you bank here! Money is too important to loose!

  ---

  Response from the owner

  Susan, Thank you for bringing this matter to our attention. We completely understand your frustration and apologize for not promptly resolving your concerns. We appreciate your feedback and support and hope you'll consider coming back in the future. Kindest regards, Mario.

More reviews (9)