BSI Financial Services Inc S Franklin St, Titusville, Pennsylvania

BSI Financial Services Inc Reviews

1.2 stars based on 51 reviews

Featured Comments:

• A

  Alex

  5.0

  I was worried at first but the lady that took over my account for my mortgage was extremely amazing

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  Response from the owner

  Alex, Thank You so much for your 5 star review. We strive to provide excellent service to all of our clients. In the case you ever need assistance please feel free to contact me directly. Sincerely, Daniel Montez Management

• J

  Jared Smith

  1.0

  I'm not sure how the underwriting process goes with choosing a mortgage company. But whoever writes or gives the loans to BSI Financial Services should quit providing loans to them. This company is already rated 1 star with the BBB, Yelp, and Google. I pulled this directly from BBB's website regarding BSI Financial Services-- "Pattern of Complaints: BBB files indicate that this business has a pattern of complaints concerning: ***Poor customer service (e.g. inability to contact business via phone, long hold times, rude representatives, failure to receive return phone calls or emails, etc). ***General billing errors or failure to correct accounts in a timely manner ***Failure to pay property taxes or insurance premiums, resulting in fees, fines, and/or additional costs out-of-pocket to the consumer. On April 29, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. On May 11, 2021 the business provided a written response outlining their efforts to reduce and/or eliminate the noted pattern. To date, BBB has found that the business' efforts have failed to adequately reduce or eliminate the noted pattern of complaints." They’ve paid the wrong insurance two times, they’ve charged us multiple times for NSF fees, when there’s been plenty of money in my account to pay each time we’ve paid. They tried to pull money from my bank account, after they lied to me saying they couldn’t find my bank account, which casued me to incur fees from my bank. They never sent us tax documents, until after I called for 6 weeks trying to get a hold of them so we could file our taxes. Left several messages for them with a recording stating I’ll have a phone call within 24 hours, but no such phone call ever came. They’ve hung up on me multiple times when I’m trying to figure things out, and don’t even bother calling back to see if the call just got disconnected, like every other company does. The list goes on and on. Each time I talk to them, I tell them to sell us to a mortgage company that is competent enough to perform simple functions, like answering a question rather then sitting in silence before a blind transfer…soooo many problems with this company, I don't understand how they are still in business. This mortgage company should be closed, and never reopened based off of its poor customer service, lack of performance, lack of communication, improper billing methods, incompetant employees, and the blatant lies their employees tell their customers. All around this company is a rat hole and should go down in flames.

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  Response from the owner

  Good morning Mr. Smith, Firstly, my sincerest apologies that you are experiencing this issue with BSI. I have located your account and will be working with our insurance group to ensure this matter is resolved immediately. Once I have gathered all the facts I or a member of my management team will be in contact with you. Sincerely, Daniel Montez Management

• V

  Vicky Webb

  1.0

  Horrible customer support. We are trying to payoff a Title 1 2nd mortgage loan that was bought by them and we are getting quotes with crazy high escrow amount due and PMI (which we don't have). We've tried calling and the people on the phone have no clue and say they will have someone look into it and call us back. NO calls back. Emailed 4 times now trying to get an explanation and breakdown of these "fees" we owe, and nothing back. This company seems super shady and I'm looking into ways to report them for their practices.

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  Response from the owner

  Good Morning Vicky Webb, I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please call 1-800-327-7861 and ask to speak with me. Thank You, Daniel Montez AVP of Customer Service

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