Busey Bank Maryville Rd, Granite City, Illinois

Busey Bank Reviews

2.2 stars based on 9 reviews

Featured Comments:

• C

  CC Pointer

  1.0

  The ATM is always broken no matter how many repairs have happened. I just love driving 20 minutes to the next ATM.

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  Response from the owner

  Hello, I am sorry for any inconvenience that you have experienced with the ATM at our Granite City branch. We will pass your concerns along to our retail team. Please note that Busey is part of the MoneyPass® network, which gives you surcharge free access to more than 30,000 ATMs. Including more than 3,380 in Florida, Illinois, Indiana and Missouri. Visit busey.com/atms to locate the nearest MoneyPass® surcharge free ATM.

• E

  Eric Tanksley

  1.0

  Long lines in drive through. ATM constantly broke.

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  Response from the owner

  In addition, Busey belongs to the MoneyPass network where you can access your funds with no charge. Visit https://moneypass.com/atm-locator.html to locate a MoneyPass ATM near you.

• B

  Beth Buenger

  1.0

  Our business account is too entrenched with Busey - with customers and making direct deposits for payments which would have to all be undone; otherwise we would find another bank. I do not understand what happened to the quality of care since it changed names, but the employees seem like strangers and do not know you, even though you have been banking there for decades. If Busey fired all the BOE people and hired new people, they did a horrible job. One cannot call and speak to any managers any longer. They do not answer phones. They do not call you back if you leave a message. I agree with the other posters... worst bank services ever. Very unfortunate to have a bank like this taking residency in a beautiful building that is pretty much a waste. If Busey could leave the area, they probably would, they've closed all the other branches already. I now have a $4.87 charge on my statement for account analysis. So they are finding a way to charge more fees for no reason. I have been on hold with customer service for 20 minutes but yet no answer why this charge exists.

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  Response from the owner

  Hello Beth, I sincerely apologize for the negative experience reaching someone to discuss your account. We'd like to address the situation and make it right. Could you please email your name and contact information to [email protected] so that we can discuss this further? Thank you.

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