Busey Bank W University Ave, Champaign, Illinois

Busey Bank Reviews

3.4 stars based on 15 reviews

Featured Comments:

• H

  Hunter Wiseley

  5.0

  Paul helped my girlfriend and I open our first joint account. Stellar guy. Talk with him!

• G

  Gerald Yusko

  1.0

  Twice in the same week, I have had my money stolen from Busey owned ATMs. I get the run around and treated as if I am a liar and thief. Excuse me, your bank stole my money, you are the thief. Then proceed for me to wait for my money because of your process that assumes ALL members are guilty because an investigation has to be completed before they refund any money. If they cared about members, they would refund the money, do the investigation and if I did something foul, then take your money back, close my account, call the police. Instead, they make you wait, guilty, until "their" process comes back that I am innocent. The incompetence that comes from this bank is grotesque to be kind about it. The inability for anyone to actually help is like talking to a toddler about quantum mechanics and expecting an answer. I spoke with Jim Smith the area manager for C-U.

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  Response from the owner

  Hi Gerald. I apologize for the negative experience that you've had with our bank - this is certainly not the service that we strive to provide our customers. I will follow up with Jim to ensure your account is taken care of.

• C

  Cesar Medina

  1.0

  So unorganized literally went to open a credit card and the person in front of me started dancing violently, WILL NEVER BE BACK !😡

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  Response from the owner

  Hi Cesar. I sincerely apologize for the negative experience that you had at our branch. We'd like to address the situation and make it right. Could you please email your name and contact information to [email protected] so that we can discuss this further? Thank you.

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