Cadence Bank - Highland Village Branch Westheimer Rd, Houston, Texas

Cadence Bank - Highland Village Branch Reviews

4.4 stars based on 5 reviews

Featured Comments:

• R

  Ricardo Ramirez

  5.0

  Amazing customer service!! Ask for Moses, he’s an Ace!!

• S

  Serena Sneeringer

  1.0

  New ATM BROKEN!! Took $220.00 cash deposit and then malfunctioned and never came back up!! I pushed the button to speak with the drive through teller to explain what happened. She asked for my ID to look up my account. She said she couldn't see the deposit on my account. She's going to have to call a technician to come fix the ATM (new ATM) and because it's Friday she can't tell me when I will see my funds... Once the service man comes to fix the machine, IF IN FACT my deposit is there, then they could credit my account! I asked her for her name or ID because all I have is her word. She said she couldn't give me that and doesn't have an ID. I told her I was going to take her picture if she didn't have a name nor ID, then her photo would be my only proof of this conversation. She replied, "Don't take my picture, I don't authorize that". I asked her then how would I have any documentation of this conversation? She said she would get her managers card and give it to me. This took longer than expected... I waited... finally she gave me the managers card and my ID back with a smirk on her face. I told her that her customer service skills needed improving. What kind of teller can't give a name? Then she said I was harassing her by taking her photo. I told her I don't have her photo and said that she needed to be re-trained. She then raised her voice and said, "My name is Airabella". Let's pray Cadence Bank fixes this deposit transaction and gives Airabella more customer service training. I will not be revisiting this location ever again. There's several other locations nearby. Her manager, Hani Elahmad was in the background and never came to speak with me to apologize about the ATM nor apologize as to why his employee refused to give me her name to document the conversation.

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  Response from the owner

  Hi Serena, I’m terribly sorry to hear that and apologize for any inconvenience you’ve experienced. I understand our team members were able to get in touch with you to help resolve the issue. If there’s anything else we can assist you with, don’t hesitate to reach out. We value your business and look forward to continuing to work with you. Thanks, LZ

• L

  Lenay

  5.0

  Hani is the best banker there ! He is professional and very kind .

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