Canvas Credit Union Loveland Branch N Lincoln Ave, Loveland, Colorado

Canvas Credit Union Loveland Branch Reviews

2.4 stars based on 47 reviews

Featured Comments:

• K

  Kelly

  5.0

  The staff is very knowledgeable and efficient. It is a pleasant place to bank

• D

  Danielle *

  1.0

  Terrible customer service and no follow through. Impossible to get ahold of anyone on the phone.

• J

  Jordyn Miller

  1.0

  It is a rare occasion for me to to leave a review. And even more rare to leave a negative one. I have been a canvas customer since they were public service way back in 2013 I have never had a bad experience that I felt I had to share until today. First, it took close to ten minutes to get a response after sending my withdrawal request through the drive through tube. The little blonde girl working at the drive-thru was pretty curt and expedited customers that had arrived after me before me even though I only asked for two rolls of quarters. She proceeded to then tell me that nobody there had access to the vault for change and that I had to come back in 30 to 40 minutes. I don't know about these people, but it's not always an option to "come back in 30" when you live across town and already took the time to schedule this visit around your personal life. It seems pretty counter intuitive to run a bank with employees that don't have access to a bank vault. I only wanted to do laundry today lol I don't know. I think its more about the principle that this is my money you have in that vault and I should be able to access it at any time during normal business hours. I was already considering leaving this branch after the last visit where it took close to 35mins in line with only 3 people in line and each one was already with a teller. I think now may be the time to commit to switching to a new CU.

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