CapEd Credit Union W Mcmillan Rd, Boise, Idaho

CapEd Credit Union Reviews

3.4 stars based on 20 reviews

Featured Comments:

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  Aneshia M

  5.0

  Kai is the sweetest employee I’ve met. She made my last moments as a member of Cap Ed amazing. I was switching bank accounts for my own Benefit, savings wise, and she made everything so easy and she was super kind

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  Response from the owner

  Aneshia, thank you for taking the time out of your day and giving us a 5-star review. Your comments are very valuable to us and we've shared them with the manager of our McMillan branch. We appreciate you and are glad to hear Kai was able to give you a memorable experience at CapEd and look forward working with you in the future.

• M

  Michael Tetrault

  5.0

  The McMillan and Cloverdale branch of CapEd has been my go-to branch for the past 15 years. While the staff has changed over that time, a few of the employees there have been at that location for several years. We have always been treated with kindness, respect, and an unfailing positive attitude - whether it was sitting down with a loan refinance officer or just interacting with the tellers at the front or in the drive-through. These people know and practice exceptional customer service!

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  Response from the owner

  Michael, as a long-time member, your feedback is very important to us and we appreciate you taking the time out of your day to tell us about your experiences at our McMillan location. We agree with you; the staff there are exceptional and we'll make sure your comments are passed along to them.

• S

  Stephen Tuttle

  1.0

  Love this Bank when we first got there!! Now you deposit a check it takes 2 weeks to get your money. I've been waiting on a check to clear I haven't heard a word and people have bills due. I can't wait 2 weeks for a check to clear and then they tell you it's Bank policy. Just there banks policy. Will be closing the account as soon as the check clears

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  Response from the owner

  Hi Stephen, We understand that having access to funds as quickly as possible is a necessity and we work to provide access to funds sooner than regulations require. Checks over $5,525 are subject to an extended hold and it sounds like that may be what you experienced. We would like to work with you to review your unique situation with you for options. Please reach out to us at 208-884-0150 ext 6053 and one of our specialists would be happy to help. Thank you.

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