Capital One Bank General De Gaulle Dr, New Orleans, Louisiana

Capital One Bank Reviews

3.1 stars based on 18 reviews

Featured Comments:

• N

  Nevada Mayberry

  5.0

  I been with this bank 25 years

• u

  ungabulunga

  1.0

  I'll preface this by saying the bar is set very low with local banking but this might just be the lousiest branch in the GNO. Enough to look into another company after nearly 20 years with capital one.

• T

  Tash' Buchanan

  1.0

  The ABSOLUTE WORST service I've EVER experienced at this Branch!!! I've been visiting this Branch for years everyone is ALWAYS super polite and helpful. Today I had the unfortunate and unpleasant service from teller, lajuana! 1. I presented my ID and bank card (saving) from which I requested a withdrawal. In her attempt to explain the scan ID device she was impatient borderline rude. Then when asked which account I wished to withdraw from I replied this one...she then told me to enter the debit card- it wasn't. I then explained I'm not withdrawing from my checking account. She then tells me well we use the befit card..Then proceeded to tell me to insert my debit card...when I attempt to do it, she says you don't have to do it this time. This is for future references! At this point, please just complete my transaction! 2. Most Tellers ask how would you like your bills..she did not! I asked for six 100 bills...she replied she doesn't have it! Then TOLS me to pull my mask up over my nose. I told her the sign reads RESPECTFULLY REQUEST...Not Mandatory she then slid my money under the window and said have a good day !I asked what is your name she did not reply I said I'm sorry what is your name she still did not reply I looked at her she said my name is on the bottom of the receipt. I left then thought this was horrible! I went back in to ask for Branch Mgr business card she greeted me with "I've already file a complaint for you"! Stunned I asked for business card was handed a post-it with Shenita F. phone number. The ABSOLUTE WORST EXPERIENCE SUCH HORRIBLE CUSTOMER SERVICE EVER FROM A FINANCIAL INSTITUTION!!!! She should have taken a sick day! I will follow this up with Corporate!!

  ---

  Response from the owner

  Hey there—This isn't the experience we wanted you to have, and we appreciate that you brought it to our attention. Rest assured, we've gotten this review in front branch leadership to ensure that the right eyes are on it. ^TD

More reviews (15)