Capital One Bank 188th St, Queens, New York

Capital One Bank Reviews

2.9 stars based on 19 reviews

Featured Comments:

• C

  Campos Juan

  5.0

  I want to start my review off by saying that I read the bad reviews online and was expecting the worst. My experience at the bank was great solely because of one person, Dianjcinie (Dee). She treated me with respect and professionalism the entire time I was there. However while I was waiting to be seen I noticed that the other employees were not as professional.They treated the customers as if they were beneath them and criminals when it comes asking for ID, I don't see any problem at all when a bank ask for ID, the way this branch does it is very unprofessional. They absolutely need retraining in customer service or to be reminded to treat others with respect because obviously not all customers are disrespectful or coming into the bank with bad intentions. Huge praise to Dee again and please use her as an example on how to treat others.

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  Response from the owner

  Thanks so much for your feedback here. We'll make sure this review's seen by the right eyes.^AS

• M

  Mira Jane

  1.0

  Honestly I think this branch does not need to exist or lay off 90% of the ppl here….i do not post reviews a lot but I had 3 interactions with this branch over the course of 12 months and most of the employees seem uninterested in helping you. For the most part everything can be done online but majority of the ppl who visit branches in person want their personal matter expedited which is why they visit the branch. Whether you are here in person or call the general corporate phone number or go to the site FAQ, you get the same service. Ergo, there is no need for 90% of the employees in the branch. The entire atmosphere seems sad and disinterested. It has actually made me feel I should go bank elsewhere. I would not recommend coming to this capital one branch if you have the option to go elsewhere.

• G

  Grace a

  1.0

  I am truly not trying to make this a race thing. But if you are black. Trust me stay away. Once they see your skin color they are already on the offense .wanted to open up a business account, and their demeanor was very off putting.. smh. I don't recommend this branch.. ..

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  Response from the owner

  We're committed to ensuring our branches are welcoming and inclusive spaces for everyone. We've shared this review with leadership to ensure your voice is heard. ^TD

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