Carolina Trust Federal Credit Union 21st Ave N Myrtle Beach, South Carolina

Carolina Trust Federal Credit Union Reviews

3.4 stars based on 35 reviews

Featured Comments:

• J

  Jennifer Grady

  5.0

  I have been banking with CTFCU since 1998. This has always been an amazing bank. They have helped me with any issues I've ever had. I do find it easier to stop in and address any concerns in person. I've had things happen like a stolen check, fraudulent charges etc. They helped me resolve it. I've had a personal loan and car loan with them and the experience was great. All of the staff have been kind, understanding and helpful. Thank you CTFCU for meeting my banking needs.

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  Response from the owner

  Ms. Grady, Thank you so much for your kind review. We are so thankful to have you as a member and look forward to continuing to provide you with excellent service - August, Brand Ambassador

• T

  The Goddess

  1.0

  Beware: when unknown charges show up from Amazon subscriptions, they will force you to keep paying them or close your account. 3 months ago (and I've been a member for years...even bought my home with them) a 16.19 amazon music charge came up. I contact amazon and tell them I never signed up for this.. They confirm its not in my name,, but require me to tell them who used my card.... which of course I don't know. They say they can't stop the subscription without telling them the name of the person using my card (comical isn't it?). So I disputed. I was told by the credit union that since it was under $25 they wouldn't do anything about it (their policy). So next month.... the charge came up again. I called credit union again. They said they'd call me back about it and put a block on my card. They didn't. Month 3... another charge. I call again and put a fraud dispute about it. The credit union emails me back and says they spoke with amazon and won't stop the charges because Amazon said we had a relationship..... I have no choice but to close my account. The credit union will allow fraudulent activity and charges that you did not authorize and determine YOUR money for you. Nope.

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  Response from the owner

  We'd like to hear more about your experience so that we may assist you. Please contact us at [email protected]

• G

  G Rod

  1.0

  I would recommend anyone looking to do a vehicle loan to go someplace that knows how to do paperwork and has good customer service because you won't get it here!

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  Response from the owner

  We are so sorry to hear about this experience. Please contact us at [email protected] so that we may assist you.

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