Carrington Mortgage Services Sw Noel St, Lee's Summit, Missouri

Carrington Mortgage Services Reviews

2.4 stars based on 12 reviews

Featured Comments:

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  Bill Goodwin

  5.0

  I can't speak to others' experiences. We all deal with different issues and different personalities. My experience however has been wonderfully blessed. I spoke with three different representatives. They all were beyond kind and compassionate to me. Thank you for the great service! May the LORD bless you all for it! Sincerely, Eva Goodwin

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  Response from the owner

  Hello Eva Goodwin, we work tirelessly to improve our customer experience and are glad to hear that your experience with Carrington Mortgage Services was a positive one! Thank you for choosing to be a Carrington Customer. Please do share your experience with your friends that are seeking to purchase or refinance.

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  Yolonda Johnson

  2.0

  Difficult to contact a representative, I was on hold for a long time, then a recording stated, they are having high call volume and will not be able to assist me at this time and hung up.

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  Response from the owner

  It's apparent that you are frustrated with some aspect of our service. Our Customer Service Department has a great reputation and responds quickly to correct any errors when notified. If you wouldn't mind calling us at 1-800-561-4567 at your earliest convenience, it would be greatly appreciated.

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  Melaine Turner

  1.0

  BUYER BEWARE- This has been the most miserable experience possible. The loan officer and the processor would not respond to emails or phone calls, they were rude and then lied and stated I did not send in information so I had to forward all emails to their boss because of their dishonesty. I stopped using this company when their delays made me have to extend my closing then I would have had to extend it again due to the constant lack of diligence. I had another lender the same day who was appalled by the behavior. FIND ANOTHER LENDER. Don’t waste your time and money. Update: my new lender had to have them transfer the fha file and the first time Carrington sent the fha file they didn’t log it correctly or attach the file- the second time they attached the file but the other information- this is plain lack of diligence or follow through. Shame on you, Carrington.

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