Casa Ford Montana Ave, El Paso, Texas

Casa Ford Reviews

4.4 stars based on 998 reviews

Featured Comments:

• S

  Sam Marusich

  5.0

  Jesse was great, kept me updated and always responded quickly.

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  Response from the owner

  Hi Sam Marusich Thank you for visiting our service department. We're so glad to hear that Jesse was able to take care of you and, most importantly, that it was a great experience. Thank you for your review and your business. We look forward to servicing your vehicle again soon.

• K

  Kay Chris

  1.0

  I gave one star due to an unresolved issue with this dealership. My partner reserved one of Fords new Broncos. He had to put down $100 as a refundable reservation fee. Well due to many changes in our household, he wasn’t able to take ownership of the Bronco. So of course he made an inquiry about how to get his money back. He’s called corporate and has spoken to David Laymon at the dealership. After being told by David Laymon that the money was basically theirs to keep,he then stated that if he wanted his money back he should file a fraudulent claim with his bank. What David Laymon stated is a felony crime. You can’t file a fraudulent report if there was no fraud committed. David Laymon also told my partner that his general manager agreed with him in reference to committing a fraudulent act. They may say their “home of the nice guys” they might consider changing it to “home of the wise guys”. The Casa Way isn’t necessarily the legal or right way.

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  Response from the owner

  Hello Kay Chris, I'm sorry to hear your experience was not the best. Can you send us your contact information to [email protected] so we can have a manager reach out to you. Thank you for your time and your review.

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  Nadine Moreno

  5.0

  As a first time car buyer, I was a bit nervous about the process but I have to say that casa ford eased that stress! The staff at casa ford was friendly, approachable and super eager to answer any of my questions! The floor room was clean/spacious and they took extra precautions to keep a high standard of Covid regulation. I was able to pick out a car and drove it home the same day! The salesman and financial advisor went above and beyond to make us feel comfortable. Overall it was a great experience , thank you Casa Ford I am a customer for life ! ☺️

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  Response from the owner

  Thank you Nadine Moreno for the awesome review, glad to hear our sales team were able assist you. We do actively try to enforce some Covid regulations to keep our customers safe AND have a great car buying experience. Buying a car as a first time buyer can be stressful and scary. We are glad that we were able to ease the stress for you. Congratulations on your new vehicle and welcome to the Casa Family.

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