Cash in a Flash Pawn S Wilcox St, Castle Rock, Colorado

Cash in a Flash Pawn Reviews

4.1 stars based on 60 reviews

Featured Comments:

• A

  Arturo Benitez

  5.0

  They are very nice an polite. I went there to get some earrings tested. They where super nice and gave me a an appraisal, and also educated me in about gold. So many things that I didn't even thought about. Come see this guys, they have a great selection as well.

• B

  Bonnie Floyd

  1.0

  On Friday I went to cash for a flash in castle Rock. I looking at and purchase jewelry I purchased five rings and three necklaces I ask the gentleman would you please show me the gold content test the gold and show me I also asked him to test the diamonds and show me what they read he tested two out of five rings and never showed me what the tester read so I have no clue then I ask the gentleman to please check the prongs on all the Rings to make sure that there was no loose stones. they seem to be very put out by my request, the reason I ask them to check is in the past I purchased jewelry from pawn shops and have had the Stones Fall Out so I always have them check them before I leave the store but the gentleman very rudely check the prones. But he checked only 2 rings out Of 5 ring again I purchase 5 rings and three necklaces. When I went to put a ring on today the stone had fallen out of the ring inside the package I had never put it on I came down to the store to ask the gentleman what he would do for me on that I assuming he would send it out to have the stone put in and the prongs fixed no he did not he would do nothing with it after I spent over $750 in his store on Friday then he proceeded to put( by hand) stick the stone back in the ring and said it was fixed it was not fixed I set the ring down on the counter to talk with him some more about this when the stone fell out again so not only did he not fix it or help me with solving this problem he kicked me out of the store. do not purchase anything from this shop in Castle Rock they were all very rude from the beginning.. I must add while I was writing this review in my car the gentleman came out and gave me the money for the ring that was broken.. I still feel this could of been handled a lot better in the store in the first place. Thank you and be very careful when buying from this store

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  Response from the owner

  Good evening Bonnie. I personally helped you this evening. the ring you were trying to bring back had the prong bent somehow and it was fine when you bought it Friday ma'am. I fixed the ring and for some reason that didnt help you and you proceeded to slam the ring on the counter breaking it. As you did this you were cursing and yelling that we would fix this. I did fix this for you and im sorry you decided the fix was not good enough and broke the ring. We tried to help you and unfortunately you decided that the best option was to break the ring it. I refunded your money to try and resolve this issue however you were yelling, cursing and breaking things in front of customers so I asked you to leave. We do our best to help customers and appreciate you however please keep in mind yelling, cursing and breaking things is not what helps you in any situation.

• A

  Angela Ventura

  5.0

  Chris, Landon, and the lady who's name I didn't get were all very professional and friendly. I went in a few weeks ago to purchase a firearm and to be honest, I was not expecting to be well taken care of, as most pawn shops don't have very good customer service. To my surprise, they were welcoming and everything went smoothly. I even got a Samsung Watch that was for sale at a good price. We got a good deal on what we bought and I walked away happy. I definitely recommend this store !

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  Response from the owner

  We appreciate you ma'am! Thank you for coming in and doing business with us. We try to treat everyone with respect so that you have the best possible visit. We look forward to seeing you again ma'am, and helping you the best we can!

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