Cash Store W Elm St, Mchenry, Illinois

Cash Store Reviews

3.0 stars based on 7 reviews

Featured Comments:

• S

  Steve Hoeft

  5.0

  Karen was a big help and made it vary friendly and painless thank you for your help

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  Response from the owner

  Thank you for the awesome review, Steve! We're glad we could help and I'm happy to hear that Karen was able to provide such an exceptional experience. I'll pass this review on so that she gets the kudos she deserves. Thanks, again!

• R

  R Pfister

  1.0

  Giant ripoff. Untrained staff. Asked 2 places to have the area mgs call me. Never called. Karen didn't know how to print a receipt. Stay away if you know what's good for you.

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  Response from the owner

  Thank you for bringing this situation to our attention. We're concerned by what you've described here, as great customer service is the cornerstone of any good business. When you have some time, please reach out to our Customer Service department at 1-855-279-2205 so that we can learn more about this case and what we can do to improve your experience.

• A

  Angelica Butitta

  1.0

  THIS PLACE RUINED MY LIFE!! If I could give it -5 stars I would! Gave me a loan of $360, told me $68 payments every two weeks till it’s paid off. I’ve been doing those payments for about 5 months and NOW OWE more than they loaned me, how does that make any sense? Oh wait, cause I just found out the interest rate is 403%!!! ITS BEYOND ME. Then gave me a number for a complaint hotline, called the hotline and then sent me to a voicemail? No informative customer service. This place is a joke. Definitely do not recommend

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  Response from the owner

  Hi Angelica, I'm sorry that this was such a negative experience for you. The interest rate (Annual Percentage Rate; APR) is the rate of interest that you would end up paying if your loan was left outstanding and accruing interest for an entire year. The fees wind up being less when a loan is paid back on time. It sounds like you already spoke with a Customer Service Representative, but if you have any remaining questions, please call our main line at 1-855-279-2205 to give us the opportunity to make this right.

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