Centennial Bank S Mckenzie St, Foley, Alabama

Centennial Bank Reviews

3.9 stars based on 5 reviews

Featured Comments:

• J

  Joni Baechdr

  5.0

  Always great customer service. Please send me your number to check my balance information.

• S

  Sebastian K

  1.0

  If you dont have an account they will call the owner of the account and not cash it until they call back. Absolute nuisance for all involved. That's just as bad as Regions charging a non account holder a fee to cash checks written by their members. Who is just sitting aroung waiting to take calls from their banks? Im embarrassed to bother my clients with this ridiculous policy. If I could choose zero stars I would.

  ---

  Response from the owner

  Sebastian, Centennial Bank strives to provide excellent service to our customers. We understand your frustration with the situation. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

• D

  David Edwards

  1.0

  If you do any mobile banking, go elsewhere. They continually "update" their system which then blocks your access to the app. The only way to regain access is to go through customer service. The number listed on their app and website can't be reached, so you have to Google your local location which then goes to the customer service department. Stay on hold there for 10 minutes, a recording tells you your call is important and your estimated wait time is 8 minutes 59 seconds. Ten minutes later, the same message about your call being important comes on, but now your wait time is 8 minutes 55 seconds. Seriously, go to Alabama Credit Union. At least their stuff works and they know how to answer a phone.

  ---

  Response from the owner

  Hi David, Centennial Bank strives to provide excellent service to our customers. We have received your complaint and acknowledge your frustration with the updates to Mobile Banking. We want to assure you that we will take the opportunity to address your concerns within the Bank. We offer our sincere apology. We know you have choices and appreciate you choosing Centennial Bank. Feel free to contact us with any further concerns at https://www.my100bank.com/#get-in-touch.

More reviews (2)