Challenge Financial Services Bay Blvd, Chula Vista, California

Challenge Financial Services Reviews

2.6 stars based on 7 reviews

Featured Comments:

• M

  Marissa Flores

  4.0

  update was able to get a hold of a live person lrma and was so friendly and able to help me with my needs and concerns! thank you I’ve been calling to make my last payment with them and they just keep on hanging up on my or sending me to a voicemail call back again a lady answer and transfer me then they hang up on me... 😡😡😡 I’ve always used the online service but I made A payment and says that I’ve never made one when the money was taken out of my account already.

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  Response from the owner

  We are sorry to hear of your concerns about our service. I have referred your concern to our Department Manager Irma, you can also reach her directly at 619-591-2790 x:467. Feedback like yours allows us to improve the overall care and services we provide to our customers as well as monitor our process.

• R

  R Watson

  1.0

  Report to credit bureaus are not made. Over 2 years of car payments and nothing on my credit report from Challenge Financial.

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  Response from the owner

  Thank you for reaching out to us regarding your concern about your credit not being reported. Challenge Financial Services reports to Experian only, but please feel free to contact us directly at (866) 894-6088 for further assistance. Thank you, Ralph R Customer Advocate

• I

  Idolina Perez

  1.0

  BEWARE!!!! My name is Idolina Perez and I financed my 2012 Jeep Liberty with Challenge Financial. I NEVER once missed a payment and NEVER once made a late payment. On January 19, 2021, I actually paid my account off early in one full final payment and was informed via email by Olivia Cervantes to please allow 30-45 days to receive my vehicle's title. I SPECIFICALLY requested and reminded Olivia to stop my automatic payments since the account was paid in full. On February 3, 2021, my account was AGAIN debited for a monthly payment. Thereafter, I had to jump thru hoops for the UNAUTHORIZED debit to be refunded. On March 1, 2021, I followed up with Olivia because STILL NO TITLE. Luis Padilla - Supervisor claimed the delay was coming from the DMV and COVID. On March 29, 2021, I was forced to personally check with the DMV. THE DMV INFORMED ME CHALLENGE FINANCIAL HAD NOT REPORTED THE PAYMENT OF MY VEHICLE AND THAT WAS THE REASON THE TITLE HAD NOT BEEN PROCESSED-- 69 DAYS AFTER FULL PAYMENT AND MULTIPLE INQUIRIES FROM ME REGARDING SAME-- IT WAS NOT REPORTED. ON MARCH 29--HIGHLY UPSET I EMAILED LUIS PADILLA AND OLIVIA CERVANTES REQUESTING THE COMPANY SUPERVISOR/MANAGER CONTACT ME IMMEDIATELY REGARDING THIS VERY UNPROFESSIONAL AND FRAUDULENT BEHAVIOR. OF COURSE, NO CALL OR RESPONSE--- SO I HAD TO ONCE AGAIN CALL MYSELF AND WAS INFORMED SUPERVISOR JERRY TORRES WAS AWARE OF THE SITUATION AND WOULD GET BACK TO ME. SEVERAL CALLS AND VOICEMAILS LATER --- AS OF TODAY APRIL 6TH NOBODY HAS RETURNED MY CALL!!!! I AM HOPING I DON'T HAVE TO PURSUE LEGAL ACTION. PLEASE BEWARE IF CONSIDERING DOING BUSINESS WITH CHALLENGE FINANCIAL!!!!

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  Response from the owner

  Challenge Financial Services takes customer complaints very seriously and I apologize if your experience was less than you expected. I have passed your comments onto the branch manager's attention for further review. In the meantime, please feel free to contact Mr. Gerry DeLaTorre at Ext:106 directly, should you have any other questions or concerns. Thank you

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