Chase Bank Barton Rd, Loma Linda, California

Chase Bank Reviews

2.6 stars based on 30 reviews

Featured Comments:

• C

  Christian Arreola

  5.0

  My account had a hold on it making it impossible to access my money. I went to my usual branch and they were unable to help me because I didn't have an appointment. They wouldn't be able to help me until the next day but that was extremely inconvenient for me. Prince Johnson has always helped me out in the past when I can't get help locally but his branch is and extra 20 minute drive for me. I headed over hoping Prince was there since he always goes above and beyond to help me. When I walked in and didn't see him, I was discouraged thinking I'd get the same response as my local branch. I was greeted by a female employee who asked how to help me. I explained the problem and she relayed the information to Veronica Torres who was helping out another customer. She had me wait while she finished up and brought me into her office. I explained, Veronica got on the phone, and fixed my problem in about 15 min. She gave me her card and asked me to call her if the problem arose again. I was surprised to see complaints about Veronica on here. She was very professional with me and straight to the point. I wish she was at the branch closer to me.

• R

  Rudy Rosales

  1.0

  I should’ve read the reviews before coming to our appointment with Veronica Torres this morning LOL super unprofessional and RUDE !!! instead of Convincing us to open a joint account she made us RUN to a different bank company. She didn’t try to help us instead we felt like she was just trying to get rid of us, making us look for a coupon online ourselves instead of us helping us. We decided to go with Wells Fargo and we’re so happy we made this decision. Veronica should go work for McDonald’s or Burger King with that attitude LOL. God bless you Veronica, you need God in your life.

• J

  Jeon Eric

  1.0

  You are lucky if you read this review. I had a free checking account for 20 years at Chase. I visited this branch to open a saving account. One of the banker recommended me to change my checking account for better one since I am opening a saving account. Now my checking account has a monthly fee of $25. He didn't explain fully about the fee. Because free checking account is not available at this moment, there is no way to go back.

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