Chase Bank Walnut St, Philadelphia, Pennsylvania

Chase Bank Reviews

3.4 stars based on 36 reviews

Featured Comments:

• T

  Thomas Sivak

  5.0

  Great bank and good home loan rates. My parents took a home loan from chase bank last month. it was nice gesture by them to suggest some good points on loan papers. I love banking with them. always a customer for them! good rates

• K

  Khaled Ahmed

  4.0

  In general they are extremely polite one manner. However ATM hours are ridiculous that's why I'm getting them four stars

• J

  Jason Diamond

  1.0

  ATM is inaccessible — the “card reader” which provides access to the entrance area w/ the ATM does not work and did not work several months ago either when I first wasted my time driving to this branch explicitly to use its ATM which according to a review (albeit one left ~3 yrs ago) of this branch is a “24 hr ATM” - given it requires a valid Chase card to enter the area w/ the ATM and Chase Bank’s website does not mention any “hours of operation” for the ATM, despite Google Maps listing for the ATM which exists separate from this listing for the branch and says the ATM is “open” until 8:00 PM (especially given the fact any user can suggest “edits” for the hours of operation), I believe it is reasonable to assume the card reader which is meant to provide access to the ATM outside branch hours is and has been broken for far too long a period of time. I know it is not my card b/c in addition to my card working w/ the exact same access point machines at other locations I have seen another person also be locked out from accessing their money & the reader also would not work with my phone’s NFC function which it is designed to do if in operation. Perhaps no one has complained but that would mean it’s been months without any staff checking its functionality as part of standard maintenance. No matter what the reason, Pierpont would be embarrassed of what his House has now become… even if it is at-only one room in one wing of said multi-winged-business a House. I called Chase to offer the free business consulting they apparently need… but like every other time I’ve had reason to call and can remember doing so, they don’t even have a useless overseas call center to allascate people other than me whom may not realize they’re wasting their time talking to someone outside the US. Perhaps it best not to employ those useless call centers which are often the source of consumer data used for fraud, but I would prefer a bank which would accept a free consultant’s help at any time rather than waste even more of it by requiring me to enter my account number before their automated phone system is capable of telling me no one is at work to accept the free assistance. I don’t plan to call again so hope others see this review & may save their time & monies from the wastage the expectations of any reasonable person will inherently lead to in light of the negligence I believe is now gross given how many months the thing has now not worked for, which I believe is also reasonable to assume given the unlikelihood I showed up on two occasions many mo the apart when the reader happened to have stopped working shortly thereto. I feel for Pierpont for real; dude was a G who built an empire upon which our economy was able to stand up, and now incompetent fools & are destroying that societal wealth despite Jamie’s best effort. If anyone at JPM reads this please reach out to reimburse my wasted expenses & compensate me for the few minutes I was compelled to spend attempting to assist your other clients with this review given its necessary nature’s root in the retail banking division’s negligence. I supported your firm during the SE Asian Balance of Payments crisis for the first time & have done so multiple times since… so y’all already owe me from a simple moral perspective re what’s right & what’s wrong. Sorry to consume your automated phone system’s bandwidth attempting to provide the free business consultant your multi-Billion USD global parent money-center somehow needs from a middle-aged snowboarder who’s most recent “finance” education not self-taught was 10th grade “Economics” — damn poor Pierpont… y’all should be ashamed.

More reviews (33)