Chase Bank S Main Cedar Springs, Michigan

Chase Bank Reviews

3.5 stars based on 11 reviews

Featured Comments:

• T

  Tinsley Nulph

  5.0

  Staff is very friendly and welcoming! Special shout out to Matthew Morey, he really went above and beyond to help me. He was really dedicated to making sure everything with my account was sorted out and was super fun to work with. 😊

• F

  F W

  1.0

  So I had $266.33 taken from a merchant that had NO pre or authorization to take from my account. Called the Cedar springs bank and they couldn't help me. I had to talk to someone in the fraud department so they transfered me. I made a claim, the money was put back. They recommended for me to come in and get a new card. So I went in that day and had my current card deleted and waited for a new card in the mail.. Come to find out it was a merchant that I made a payment to in the past. I did not and will never set up pre authorization for future payments. 3 weeks later, it happened again, same amount same merchant. I went into the bank. 1 teller , 1 loan officer on a friday afternoon. Teller ask that I wait, so I did. She stated after 10 minutes of waiting that the gentleman would be busy the rest of the day and could she help, nope I want to talk with someone that can answer my questions face to face. Waited 5 minutes and teller rudely ask if she can help and offered the manager in some back closet to help me. I said sure. She finely came out and said the manager would be busy the rest of the day. Called the fraud line again. They sided with the merchant and Gave my money back again. My bank, my money and they decided on there own. They claim they called and left a message, NOT! How about call again or mention it to me when I come in the bank every Friday or call my phone # at the house they have on file. I will be leaving chase bank and taking MY money with me and ta instead of did a playing your game pride on the counter behind the tellers, save it for your personal space. Taking my loans to another bank. ......... Rude, unprofessional and lazy. Drive through teller is awesome.. feel free to comment if you wish to further discuss this in private and professionally. I bet you dont!! FGWG

• B

  BN A

  1.0

  Low on staff discouraging choice on our part to partner with a bank that doesn’t have personal to support business customers

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