Chase Bank Cypress Creek Rd, Cedar Park, Texas

Chase Bank Reviews

2.7 stars based on 12 reviews

Featured Comments:

• L

  Lauren Valentour

  5.0

  Best bank branch! They treat you like family and have been a huge help to me many times!

• J

  Jackee Ruiz

  1.0

  You know how people say if they could give no stars, they would? If I could give negative stars, I would. I went into this branch with my 18 year old nephew to help him open his first solo bank account. No other customers were in the branch. Wednesday afternoon. A few bankers at their desks, and a teller behind the counter. Although no one was there, and it was clear the bankers had nothing going on, they refused to help us open an account there. Instead, they pushed opening an account online or setting an appointment. When asked about availability, the teller goes to each of the bankers and asks who can help us, and we can both clearly hear the three of them each say no, and some giggling. I say "if no one wants to help us I guess we will just do it online", to which the teller responded by telling us to come back the next day. NOT. We left and drove 3 miles to the branch on N Bell and wow, what a difference. Had an account opened up for him in 15 minutes, after a five minute wait. No appointment necessary, and this branch was actually busy. If you don't really care about customer service and just want to use their atm, sure, use this branch. If you need any help with anything where they will have to actually work, definitely not the branch for you. Save yourself some time to and frustration, go to the N Bell (by HEB) branch. I rarely leave negative reviews but my nephews left that branch feeling like he was treated as less than, and I was not at all happy about the experience.

• J

  John Conigliaro

  1.0

  After 15 years of being with chase, I am going to close all my accounts with them. For the 3rd time this year the complete incompetence and unwillingness to do banking and chase gas become unbearable. We spoke to abha today about opening a small business account with chase... she wouldn't even review our documents proving our business and was straight rude and completely intolerable. We left without being able to do any actual banking today. I will be transferring my direct deposits and funds to other banks and finally closing my accounts with chase. I'm not really sad, as I've been trying to bank with chase for years but they never did help come to think of it. We have 4 home loans and none of them were provided by chase, our previous home loan advisor at chase ended up leaving because they would never allow him to complete any home loans. They refuse to cash our checks lately because of a marriage name vs maiden Name and now we have our business checks that will be deposited somewhere else.. terrible experiences at this chase and also at another location in cedar park this year... looking for recommendations if anyone has a good bank.

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