Chase Bank University Ave, Lubbock, Texas

Chase Bank Reviews

3.1 stars based on 32 reviews

Featured Comments:

• E

  Emily Walker

  5.0

  Brad was the most helpful person I have spoken to yet!! I recently moved to TX and was still trying to work with a Chase location back in CA regarding my business and was having sooooo much difficulty due to the lack of caring(long story) but Brad at the Lubbock location picked up my call immediately and was able to get me in contact with someone who I am looking forward to speaking with soon!! Thank you Brad!

• T

  Thanh Pham

  1.0

  I deposited a pretty large amount of cash today (I counted at home couple times before coming). Even the lady used the money-count machine to confirm, it shows up $20 less than what I counted. I doubt that she hides 1 bill of $20 before inserting the money into the machine because I’m very sure I counted it right . After she said it’s $20 short, I asked her to hand me the money and I count again. I was right. She then put in the machine again and now shows up the correct amount. I know it can be machine error. But my instinct shows else, she looks very suspicious (she didn’t look at me straight to my eyes but look away). Also, the way they place the machine is very ridiculous: far at the back and away from the front desk, hiding at the corner which is very hard to see. I’m glad that I have good eyes. An advice for everyone: please count your cash in front of the staff before giving it to them. Don’t not count your money before coming since you are not gonna know how much they take away from you if they do. Or else you can go to a different bank. I’m not gonna indicate a specific bank since I would sound like promoting that bank. But just want you to not have negative experience or lose money from here

• J

  Jas Xiang

  1.0

  ATM’s here ALWAYS malfunction. On 2 occasions in the past, I made a cash withdrawal where it charged me twice for the cash even though I only withdrew once. So I basically lost an equivalent amount of money to that I withdrew. And you know chase customer service is a pain in the rear to deal with. Of course they didn’t believe me both of those times it happened so it took me weeks to finally get my money back which is extremely irritating. It could have all been avoided with functional ATMs though. Long wait times too. Some employees are more helpful than others

More reviews (29)