Chase Bank US Indianapolis, Indiana

Chase Bank Reviews

2.2 stars based on 18 reviews

Featured Comments:

• D

  Dakota Taylor

  5.0

  Jessi B. is friendly, professional, & knowledgeable. I walked into this branch location to update my account and she was so pleasant to work with! They were short staffed during my visit, however while working with Jessi and overhearing the other tellers you would have never known. They were all very pleasant from the minute I walked in the door. Thank you for the great customer service!

• C

  Chasity N

  2.0

  I'm standing here now and there are 10+ people in here, only 3 windows open. 2 girls are only standing around talking not helping at all. Been standing for like 10 mins. And I only needed to deposit a little money and get penny rollers. Chase needs to open the bank on emerson and county line by the highway.

• M

  Montana South

  1.0

  The ATM froze up on me last night, stole my money, and my card was stuck in the machine. I waited for over half an hour trying to figure out how to get ahold of someone. I didn't see a number on the ATM to call. When my mom put me on a three way with the Chase customer service line the call ended because CSRs are unavailable after 5. 😒. After realizing nothing else would work, I locked my card and left. To my luck, someone found my card stuck in the machine this morning and found me on Facebook. She happens to be friends with someone I work with, who also reached out. Now that I'll be getting my card back today, I'm trying to get ahold of the bank to try getting my money and no one is answering. I've called about 15 times in less than half an hour. This is not professional. This is laziness.

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