Chase Bank N Fair Oaks Ave, Pasadena, California

Chase Bank Reviews

2.9 stars based on 6 reviews

Featured Comments:

• X

  Xinyi Zhang

  5.0

  I met Rebecca yday at this branch and she literally saved my life! I was so disappointed at my previous bank service and called Chase desperately. Rebecca the sweetest that the moment she answered the phone I believe things will work out! She helped my set up the account and get what I need just in time. I can't express enough how thankful I am that I had her!

• D

  D H

  1.0

  This bank is only good for cashing checks and making deposits though last week I was assisted by a young, shrewish teller with an attitude and devoid of all professional acumen. I handed the teller who I had never seen previously a check to deposit. I stated that I wanted to deposit the entire check. She looked at the check and stared at me without stating a word. I asked if she needed anything else. She replied, "Yes, your (driver) license." This was odd since straight deposits don't usually require proof of identification. The amount of the check was less than $80. After showing her my ID, she processed the deposit and handed me a receipt and returned my license. She never said thank you. I next asked who I had to speak to regarding a change to my accounts. She turned to a young Black woman who stood behind her and informed her of what I needed. The woman told me that their branch's personal banker was at lunch but that I could make an appointment to meet in person with her. I made an appointment to meet the following day. I was handed the bank's business card on which she wrote the name, Rebecca Guzman. The next day I called Ms. Guzman because she never contacted me to verify the appointment. Ms. Guzman informed me she could not meet with me because she was meeting with someone else at that time. Silence. I counted 1-2-3-4 and asked, "So what can we do? May I schedule another time?" She replied, "come at 2" instead of asking what time would be convenient to meet with her. I told her I could meet her the following day instead. She scheduled a meeting at 11 p.m. she never asked why I wanted to meet with her so I voluntarily explained why I wanted to visit the bank. She stated that the change I wanted to transact to my accounts was not possible. I asked if I could speak to her supervisor. She placed me on hold and when she returned, informed me that her supervisor was busy but would return my call. Her supervisor never called. I have now decided to move the majority of our family's funds to another bank. SOME of the staff at this location lack professional acumen. The teller I dealt with was an utter unprofessional and Rebecca is in dire need of more training. And her supervisor is evidently glib about the principles governing sound customer service business practices.

• R

  Ronnie Belcher

  1.0

  Saturday at 1pm. I just need quarters for laundry. This place is a DISASTER. I think there's only 1 teller. Unbelievable

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