Chase Bank S Pulaski Rd, Chicago, Illinois

Chase Bank Reviews

2.9 stars based on 18 reviews

Featured Comments:

• K

  Kae Chula

  5.0

  Upon arrival i was greeted with enthusiasm .&’ such amazing kindness by a woman named Cristina . It was so very welcoming , she directed me to a seating area & joined me moments after . I had not had my own bank account since i was 18 i am now 29 , She created a safe & understanding environment by allowing me to feel confident to ask any questions i may be weary of . She also gave thorough explanations & offered insight on the many advantages Chase has to offer . She made my experience so very exciting & heartwarming. I had not experienced this type of comfort when it came to banking in the past . Cristina took extra initiative to ensure i had understood everything that was happening & displayed great integrity in doing so . I am so very grateful to have had my first experience with Chase in such a welcoming, informative, understanding manner . Highly recommend asking for Cristina B for your future Chase needs . She is truly an asset to this branch location. Good people & hard workers are so very underrated .& I would like to offer her the recognition she deserves .

• J

  John CARCHIPULLA Naula

  1.0

  They don’t help the customer, and always making excuses. 1st that it need to be with appointment, 2nd that there is no bankers in this facility, 3rd they end up doing the paperwork I have requested. 🤦‍♂️

• J

  Joshua P

  1.0

  Worst customer experience EVER! Today I walked in an elder lady was asking for help to speak with a banker and the Chase greeter instructed the elder lady that she has to make an appointment either online or her app. The lady replied that she is not good with apps nor computers and requested a phone number. The Chase greeter responded that she may go to another branch for help. (79th and Cicero) I'm listening and watching all this and I'm thinking wow this Chase greeter has no care for this customer. The elder lady left and it was my turn. I explained to the Chase greeter I need something notarized and said she can't help me unless it is a Chase related document which it wasn't. She gave me the same lecture to go to another branch to seek assistance. Well guess what Chase lady FU and your branch! I went to the Chase branch in Melrose Park. They were most welcoming and very helpful with my notary. Thank you Melrose Park.

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