Chase Bank Foothill Blvd, Fontana, California

Chase Bank Reviews

2.9 stars based on 23 reviews

Featured Comments:

• G

  Gus Chavez

  5.0

  I was greeted with a smile, everyone was polite n helpful. In n out in 2 minutes 😎

• R

  Royal T

  2.0

  Excellent customer service...YEAH RIGHT! Maybe they racial profiled me or discriminated me for my clothes. I went to the Chase at 101 Foothill Ave to open an account. The lady I spoke to informed me they were booked which I understand but I asked if I could take a cancelation spot since all of the bankers were just sitting at their desk unoccupied she said no go to another branch which I did. Before I did called 6 times customer service number just got left on hold then I came to this chase same result waited till the line was gone a banker just approached me to tell me they don't do walk ins so what do they do then?? If you just gonna let a $9,000 dollar cash deposit walk out the door while you are unoccupied because how I was dressed or look you should of walked outside and seen the brand new Cadillac which is paid in full. But I guess after the covid shots everyone forgot how to treat people. Customer service will never be what it was before where "the customer is always right" was the true meaning of customer service. Example you're absolutely right sir I had 2 cancelations and these bankers aren't busy come right this way... or company policy we don't do walk ins but seeing as we don't have customers in line I'm willing to help you with opening the right account for you. 2 stars because even tho the employees don't know the true meaning of customer service at least they talk nice

• C

  Cynthia Ann

  3.0

  Excellent customer services when you visit the bank but they never answer the phones. As of lately the bank been over crowded so I dont like doing walk in visits. I've even made an appointment in the past but the bank cancel my appointment twice due to the high capacity. Its ridiculous... Chase need to hire more employees.

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