Chase Bank Stoakley Rd, Prince Frederick, Maryland

Chase Bank Reviews

2.3 stars based on 9 reviews

Featured Comments:

• G

  Greg Martin

  5.0

  i have to admit that i was hesitant to visit this location due to all the negative comments... i'm happy to report that i had a wonderful visit at this location today! Ronald and Anita (and quite frankly the entire banking staff) were extremely helpful with my issue (locked myself out of my account). i promise that this is a legitimate review :-D, as i have no vested interest in Chase or the staff - never met any of them before today! give them a chance to prove the naysayers wrong - thanks SO MUCH Anita and Ronald for such personalized, professional attention :-)

• C

  Courtney Turner

  1.0

  I was sent a check from a insurance company that banks with them. I drove from a hour away. I called in advance to make sure I had the identifications that were needed. Stated how much the check was. Drive for a hour to go in there and when I did at first the Manager RONALD was very nice an pleasant and said he knew I was coming because of the phone call. So he starts to tell me they can't cash it at all. Countined to state that if I was a client of there they could deposit and it be available right away. Also stated he could cash it for the amount for a client again. I said ok well can I just open a account become a client and then cash it (even if it was a few days after) he told me no it doesn't work that way ...then I said ok well if my mom has a account here can I sign it over to her and she cash it??? He said NO I'm not going to do that and I said well why not he then said it don't matter iv decided I am not going to cash that check at all!!! Well I was like y not he said it don't matter iv decided not to even cash that. So he tells me no not make a account and then when I ask something he starts to refuse to even help cash a check that's from there bank. I would never let anyone manage my place of business like that. I want my employees to encourage people to become a client and help them. He really made it a horrible experience. A man in the corner was trying to be way more helpful. He needs a job that suits him and being a manager is not it.

• J

  Justin Riley

  1.0

  Wish this bank would have worked out. Ronald the bank manager never returns calls. This is not just a one time incident, has happened many times over the last 8 months of banking with them. I really wish this would have worked, but its clear that whoever is running this branch has no urgency at all. The tellers I have delt with were very friendly and good people, but the leadership and support staff has no idea how to handle customers. Whatever happened to a bank being responsive and personal?

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