Chase Bank E Broadway Blvd, Tucson, Arizona

Chase Bank Reviews

2.7 stars based on 24 reviews

Featured Comments:

• A

  A T

  5.0

  I've been a Chase customer for years, but discovered a MAJOR problem with my business account this weekend. Gotta say, I was a pretty unhappy customer when I walked into the branch. Definitely 1 star review time. However, after hearing me out and understanding my situation the banker Sophia M. really went above and beyond to resolve the situation. She followed up multiple times throughout the day and called me after close to let me know she had figured things out. I'm still confused and frustrated with Chase business policies, but Sophia really hit it out of the park. Management, if you're reading this. Give Sophia a promotion, she deserves it!

• T

  Tony Cook

  1.0

  UPDATE: Dan called, gathered information. Said it was not a requirement that I provide the details I was asked for. The information I was provided at the branch was inaccurate. He went on to say that he would see if the legal business name could be updated without another visit. A week has now passed and no follow up from Dan. Made an appointment to change my legal business name at the Marana location. I spent 35 minutes politely answering every question Linda asked until I refused to answer my business annual revenue (as if it's their business). She refused to continue to name change. Since the brach manager is out for a week I asked who they would report to. I was told Dan McGraw at the Broadway & CC Branch. Called that brand who confirmed both Dan and his assistant were in, but they branch manger refused to transfer me. They gave me another number to call, which twice went to voicemail. Not the same great Chase service they once offered. We'll look for another bank for our business needs while we wait for a return phone call.

• J

  Johnny5

  1.0

  Absolutely the WORST banking experience ever. These people will work harder to NOT help a customer than they will to actually help. Always some hidden fee or bs rule that they will cite in order to refuse to serve a customer. Stay away if you value your time and sanity.

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