Chase Bank Sheridan Blvd, Arvada, Colorado

Chase Bank Reviews

2.6 stars based on 25 reviews

Featured Comments:

• B

  Beemanage

  5.0

  What a wonderful experience! I was greeted by a very nice lady at the entrance. The teller Hayley was great and printed out some check for me within second. Highly recommend this branch :)

• H

  Heather Click

  1.0

  Poor customer service from both tellers today. Came in with deposits to drop off that I needed deposit slips for right away. I was told they can only do 3 transactions total per customer, so having 5 deposits and 3 registers that needed change was too much for them, but they’d make an exception today. The teller then proceeded to tell me if another customer came in they would be taking care of them. Teller on the higher booth kept prompting me to sit down, which I declined multiple times as I needed to get back to my business. Teller on the lower booth continually added her two cents into anything being said. Since I am the only manager in the building I do not have the ability to go to the bank daily and will have more than 3 deposit/change orders at a time, I guess chase bank doesn’t value their big corporation clients business… will be speaking to my corporate treasury department to change bank locations. What a shame. We haven’t had an issue before with this, but stating you don’t have the man power to take care of deposits is redundant, you’re a bank. Customers can wait behind each other for banking services…both tellers were speaking disparagingly about the customers in the drive through line also during my visit to this branch. A few weeks ago, I also had to go to a neighboring business to pick up my deposit slips from the night drop as they had given them to DSW… Clearly customer service and compliance training is lacking here.

• A

  Angel Ruiz

  4.0

  I would give it 5 stars but they no longer leave a withdraw slip in the tubes. This means there is 4 interactions instead of two, if i wanted to interact with the employees i would go inside hence why i use the drive through. Convenience is key when it comes to the drive through.

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