Chase Bank Dixie Hwy, Clarkston, Michigan

Chase Bank Reviews

2.2 stars based on 11 reviews

Featured Comments:

• D

  Derrick Martin

  5.0

  My review is for this specific local branch and not the overall bank practices, rules, or remote customer service. Did an excellent job addressing my concerns in person banker overheard my issue with counter staff and went out of her way to help. When she was unable to resolve the issue immediately the branch manager followed up within 2 business hours to remove a hold on my check for me. This is my bank I use in the US and Internationally and I was happy they continued great in person service. I was happy to see there was still a reason to use a physical location as well.

• A

  Aubrey Schram

  2.0

  Sloooow. Drive thru and in person. Poor customer service overall.

• P

  Pedro Cantu

  1.0

  Well, they locked my sisters account because her husband was receiving direct deposits from UIA. When she proved he was who he said he was they unlocked it and made her a new account an "withdrew" 1200$ from her old account and transfered 1200 from her old account to the new account. The overdrew her negatively. Blamed her, then blamed unemployment, when that particular reversed transaction was taken care of via cashapp, and did not accout for the 1200 they over drew her. They then said it was pulled out to be mailed so keep an eye out for it. It wasnt. There was no check, even if there was, they should have been able to cancel it and return it to the account. Then when we thought that was taken care of, and tried to deposit the money from the cashapp into her new account at the bank, guess what, they took that too. Saying she owed it. As a "hold" until the mysterious withdrawl from there end got fixed. And today, today instead of fixing thier problem, and returning her the money they owed us. They locked her out of her account, Then They closed her account, Then said they would send her the 80$ or so that was still in the account in the mail, and cut off communications with us. So thats it. Chase essentially robbed my disabled sister of $1240.08, because they could, and because so many people inside chase were involved, bankers, supervisors, several customer support staff via phone, there is no way to prove we were robbed. We couldnt even get her statements. So yes. After 14+ years of banking with chase. I am ashamed that i reccomended them to my family. We are having a hard enough time with the world in the state it is, being robbed by big bank corporations for something so petty to them but so big to us really F*cking sucks.

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