Chase Bank Pacific Coast Hwy, Dana Point, California

Chase Bank Reviews

5.0 stars based on 5 reviews

Featured Comments:

• B

  Brandon Carter

  5.0

  Fantastic new location! Both Elizabeth (amazing bank teller) and Norman (Branch Manager) assisted us. Fantastic customer service, and felt the genuine care of each individual. My son was getting antsy and Elizabeth jumped into action and help my wife and I complete our tasks with Norman. Overall a great customer service experience and great individuals! I highly recommend this branch.

• A

  Amanda

  1.0

  Witnessed a women employee yell at a young girl this afternoon in Chase bank. In all my years it was very unprofessional and one of the most absurd things I’ve seen. Luckily I saw her name and it was Myra. Definitely won’t be returning to this store again after the way they treated her. Shame on you!

• D

  Dino D

  1.0

  I have never written a negative review on Google like this before, but I really feel the need to share with anyone who is even considering banking at Chase Bank in Dana Point, to please read this review prior to your decision. I know this is long, but it's worth the read if you want to avoid wasting your time and money with this bank. My father passed away last year and I was in charge of handling his bank accounts, which unfortunately included several at Chase. Prior to the Dana Point branch opening this year, I attempted SEVERAL times to handle and close these accounts at another south county location and distribute to his beneficiaries. Mind you these were not large amounts of money. However, the incompetence and unprofessionalism from the bankers at both branches I encountered was unbelievable! The turnover of employees was also a huge factor in the repeated visits we had to do and we still are dealing with this 1-1/2 years later! The frustration I've experienced due to Chase bankers in the Dana Point branch has caused my blood pressure to skyrocket and I was actually hospitalized for it. Chase bankers at this Dana Point branch do not follow up with their customers and just give lip service to get you to leave without anything being resolved. I have filed a formal complaint with Chase customer service escalation department and plan to file complaints with the Office of the Comptroller, Federal Reserve Bank and the FDIC. Chase is holding onto money that rightfully belongs to my father's estate and refusing to distribute it to his beneficiaries by repeatedly demanding the same paperwork over and over again and claiming they have no record of receiving it. Even though I have repeatedly gone into the branch to provide documentation for them to fax to the "appropriate department" (supposedly some "back office"). Please do yourself a favor and do not bank with this bank!

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