Chelsea State Bank - Plaza Office S Main St, Chelsea, Michigan

Chelsea State Bank - Plaza Office Reviews

2.7 stars based on 9 reviews

Featured Comments:

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  Anne Nauts

  5.0

  Thanks to Nina Herrst and Jim Wolfington for making my experiences at Chelsea State Bank personal and efficient. I like the more individual attention you get at CSB than the large national banks. Great technology, too. Thanks!

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  Tommy Davis

  1.0

  NEVER have I ever seen a bank so sketchy and shady in my entire life. They most definitely lost me before I could even become a customer. (Thankfully) So, Anyways I had been looking for a new bank for quite some time and decided Chelsea State Bank was going to be the appropriate bank for me. Now, I proceeded to attempt to make a bank account and once I was going to complete everything to make it final and have them as my bank I was going to deposit a check into my account and I was going to cash a relatively SMALL paycheck from my place of employment. This was going to be a super simple process considering my place of employment actually uses that bank as their bank. So, it would’ve been a relatively smooth transaction. Thankfully before I signed any documents or gave them anymore my personal information, I was informed that they would hold onto MY MONEY for SEVERAL WEEKS! They REFUSE to let you touch ANY of YOUR MONEY because they “Don’t know you!” What in the hell kind of bank is his? I was going to deposit a fairly large check that was well OVER $400.00 and leave that in my account, I was only going to cash a very small paycheck of mine so I could get my much NEEDED LIFE SAVING medication I need from CVS right there in town. I was expressing to them on how badly I needed that paycheck of mine cashed so I could get my INSULIN! Which, for anyone that doesn’t know that, It’s literally how I stay alive!!! They literally did NOT care a single bit! DO NOT USE THIS BANK! DO NOT DO IT! GO LITERALLY ANYWHERE ELSE BUT THIS BANK! Trust me. They do not care about you.

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  Response from the owner

  We are very sorry to hear that you did not receive excellent service during your visit. We would love to chat with you and get the details of your visit so that we can resolve any issues. Please give us a call at 734-475-1355 xt. 1312.

• D

  Debra P

  1.0

  The manager needs some remedial customer service training. Sat in the drive thru for a total of 25 minutes before I was serviced. When I got up to the teller window lane, the teller was working alone and dealing with a difficult transaction. Seeing that I was next to be serviced and had been waiting for sometime, she came to the window and said she would help me in moment and I thanked her. After waiting for over 10 minutes now at the window, a man pulled up in the lane next to me and inserted his transaction in the tube. The manager came and assisted the teller having difficulty, grabbed the tube and began processing the man's transaction. She never bothered to open the drawer so I could give her mine. I beeped by horn and said that I was next. She came over and said, I'll help you in a minuted. Mine you I had already been there long before the man she was servicing.When I told the manager they needed better communication so they know who is next, she was rude and curt and came up with every excuse in the book. No apology, no acknowledgement and on top of it all I was late.

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  Response from the owner

  Hi Debra, I am so sorry that you had a negative experience with us. If you could please call 734-475-1355 ext. 1251 or email me at [email protected], I would love to get some more information and see how we can make this right!

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