Choice One Community Credit Union N Sherman Ct, Hazleton, Pennsylvania

Choice One Community Credit Union Reviews

4.3 stars based on 23 reviews

Featured Comments:

• C

  Cynthia M

  5.0

  Although at present you can not enter the building due to Covid. They have a drive through. The lady was so nice, very helpful

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  Response from the owner

  Thanks for the review, Cynthia! We're so happy that your experience was pleasant.

• K

  Katie Nham

  1.0

  We just moved into the area and wanted to open an account with a credit union. Let me tell you - this was not the one. We wanted to make a large purchase and we called beforehand to make sure that we would not get declined. Well, that’s when we were told there was a $600 limit. Can I get that increase over the phone? Nope! I have to come into the branch, fill out paper work, and then it needs to be approved AND THEN I can use my own money. Because of this we went in to close our account. We made an appointment ahead of time because we had a large amount of money and that would need to be withdrawn because we are closing our account. We expected all cash since that is what we deposited and that was the point of making an appointment - so that the bank was prepared for us to withdraw. They said they can only do check. We say “well, that is why we made an appointment so that you guys are prepared on your end.” They replied with saying “well, you didn’t tell us your account number” and we say “well we gave our name and didn’t know we had to give our account number, the clerk over the phone did not ask” they replied “that was your job and therefore it is your fault we are not prepared” I couldn’t believe it! Stay away from this bank. They are super outdated and inconvenient and just plain rude.

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  Response from the owner

  Hi Katie, I apologize for the negative experience while visiting the credit union. It is our policy that members do have to sign an increase for debit card purchases for their own protection. I understand that this can be inconvenient and will raise the issue with our leadership team to see if there is a better way. With that being said, the rude customer service that you received is unacceptable and is being addressed by management. Again, on behalf of the credit union, I apologize.

• A

  Ann Marie Gallagher

  1.0

  I have been a customer for close to 20 years and have always had the best customer service and never had issues. However, the last 3 years has been hell. From issues with not allowing me to use my card to purchase from sites on the internet as well as giving me a runaround story about why I couldnt just use my card at checkout when I was trying to purchase a $900 couch. (Apparently big purchases are a no-no?) The Hazleton staff is very rude on the phone (when they answer it) and once hung up on me. Either retrain or restaff that office.

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  Response from the owner

  I'm sorry for your experience, Ann Marie. We'll address this with credit union leadership ASAP.

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